Culinary and Guest Services Leader
Resume:
McDonough, GA *****
************@*****.***
La’Shay
Hines
Experienced in Customer Care and Financial Processing with extensive years of experience completing all assigned tasks accurately and proficiently, maintaining a high level of efficiency and performance. Knowledgeable of MS Operating Systems, Excel and Oracle. Experienced with problem solving, customer resolutions and revenue increase.
Skills
• Customer Service
• Computer Literacy
• Communication Skills
• IT MCSE
• Problem Management/ Resolution
• Team Building Skills
• Time Management
• Team Development
• Phone Etiquette
• Typing
• Good Work Ethic
• MS Office
• Tracker
• Salesforce
• L&D Training
• Oracle
• Microsoft Word
• Microsoft Excel
• People Skills
• Active Listening
• Google Docs
• Windows XP
• Microsoft Teams
• Interpersonal Skills
• Data Entry
• 10-Key
• PeopleSoft
• MS Office
Experience
11/2024 – 12/2025
Claims Adjuster / Statefarm Insurance Atlanta, GA
• Analyze coverage concerns and provide advice on policy interpretation
• Investigate claims to determine liability and damages within coverage
• Review of Police Reports, Witness Statements and Medical Records for processing
• Issue payments to Insured and 3rd Party entities based on coverage decisions
• Follow Up and Closure of outstanding unresolved claims
3/2023 – 11/2024
Event Coordinator / Marriott Marquis Atlanta, GA
• Meet Group Coordinator /Hostess prior to functions
• Set Up of event spaces, ensuring formatting and arrangements
• Determining proper Guests needs, Banquet event arrangement compliance
• Prompt response to all specialized requests
6/2022 – 2/2023
Supervisor Guest Services / Grand Hyatt Nashville, TN
• Assist Guest with reservations, and check in – out process
• Email communication with internal departments for proper flow of request
• Support and observation that all Front Desk checklist requirements are met
• Daily utilization of Colleague and Opera to complete reports and assist Guest inquires
• Financial Folio billing inquiries and Zingle personal requests
• Monetary reconciliation and deposits
• Room Operations
04/2013 – 6/2022
Customer Solutions / Business Sales / T-Mobile Nashville,
TN
• Receiving inbound calls to provide efficient customer support
• Assist with billing and resolving any discrepancies
• Technical Support/ Cellular diagnostic support
• Setting up and providing new service and equipment orders
• UPS equipment research and insurance claims.
• Utilize Outlook, Samson and Quick View to complete task.
• Task Management
• Clerical Responsibilities not limited to filing important documentation
• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions
01/2011 – 04/2013
Donor Processor / Plasma Biological Services, Nashville, TN
• Preparing patients prior to drawing blood
• Explaining blood draw procedures to patients and answer any questions regarding the process
• Following all health and safety protocols and procedures to maintain sanitary work areas
• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes
• Preserve patient health and quality of samples
• Verifying patient information and labeling blood samples properly
• Accurately updating patient information in the organization’s database
• Assisting patients with blood drawing and processing
• Working with supervising Physicians and following daily task and directives provided
• Arrange daily activities based on the urgency of request for fluid samples
03/2006-02/2010
IT Consultant/ ITSC Senate Hewlett Packard, Washington,
DC
• Understand customer requirements and business objectives
• Provide strategic advice on using technology to achieve goals
• Manage IT initiatives and collaborate with in-house technical staff
• Design IT systems and network to ensure the right architecture and functionality
• Support new technology implementation
• Train users in new and existing IT systems
• Aid with technical issues, IP, Gateway and Subnet addresses
• Revise existing systems and suggest improvements
• Produce reports
• Proven experience as an IT Consultant
• Ability to troubleshoot hardware, software and network problems
• Experience with various operating systems and databases
• Experience in project management
• An analytical mind with problem-solving abilities
• A team player with excellent communication and presentation skills
• Customer Service Orientation
• Interpersonal skills
Education
06/2012
Emergency Medical Services / Community College of
Baltimore, Baltimore, MD
BLS (Basic Life Support) Certification, CPR Certification
05/2001
Honors Diploma / Northwest High School, Clarksville, TN
National Honors Society, Honors AP Literature, Moderate in German and Spanish
Activities
Currently seeking opportunities and programs that provide additional support and courses focusing on computer-based skills, business, computer programming, and IT Services. Participated in a LEAD customer services training course, which provided learning how to manage individual based support for clients.
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