Remote Hospitality Customer Service & Reservations

GEORGE “CLAIBORNE” SMELSER

318-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused and results-driven professional with extensive experience in management, real estate sales, client relations, team building, and problem solving. Proven ability to build strong customer relationships, manage daily operations, resolve issues professionally, and work independently while maintaining high service standards. Experienced in fast-paced environments requiring organization, communication, follow-through, and attention to detail. Seeking to bring strong customer service and business experience to a remote hospitality customer service and hotel reservations position.

CORE SKILLS

Exceptional Customer Service • Team Building & Leadership • Problem Solving • Client Relationship Management • Sales & Customer Retention • Conflict Resolution • Daily Operations Management • Communication & Follow-Through • Staff Training & Development • Microsoft Office • Organization & Time Management • Independent & Remote Work

PROFESSIONAL EXPERIENCE

BOOTLEGGERS Manager 2023–2026

Managed day-to-day operations while maintaining a strong focus on customer satisfaction and service quality.

Built positive customer relationships through professional communication, responsiveness, and effective problem solving.

Led and supported team members, promoting teamwork, accountability, and a positive work environment.

Handled customer concerns and operational issues calmly and efficiently.

Organized daily priorities and ensured smooth operations in a fast-paced environment.

COLDWELL BANKER GROUP ONE REALTY Top Producing Realtor Associate 2009–2024

Built and maintained long-term client relationships through exceptional service, communication, and follow-through.

Managed the full client experience from initial contact through closing, coordinating multiple priorities and deadlines.

Generated business through sales, referrals, networking, and relationship building.

Negotiated effectively while identifying client needs and developing solutions to meet their goals.

Worked independently while maintaining detailed records, schedules, communications, and transaction requirements.

Consistently performed as a top-producing Realtor Associate through strong sales and customer relationship skills.

CHAUVIN GROCERY Manager 2021–2023

Managed daily store operations with an emphasis on customer service, efficiency, and team performance.

Supervised and supported employees while encouraging teamwork and accountability.

Resolved customer concerns and operational problems in a professional and timely manner.

Prioritized multiple responsibilities in a busy customer-facing environment.

Maintained organized operations and supported sales and customer retention.

EDUCATION

Associate of Applied Science in Business Technology — 2006

Additional College Coursework

TECHNOLOGY

Microsoft Office Suite

CAREER OBJECTIVE

To provide dependable, professional customer service in a remote hospitality and hotel reservations environment while applying proven strengths in client relations, sales, communication, team leadership, organization, and problem solving.

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