Systems Engineer - HIPAA-Compliant Network Support

RICH DUTTON

Systems Engineer

910-***-**** • *********@*****.*** • Myrtle Beach, SC • LinkedIn

PROFESSIONAL SUMMARY

Systems Engineer with 5+ years of hands-on experience architecting and maintaining network infrastructure, Active Directory environments, and endpoint management systems across multi-site healthcare and business operations. Proven track record scaling IT infrastructure for new facility launches, supporting 200+ end users, and maintaining secure, HIPAA-compliant network environments. Complemented by 15+ years in customer service, sales, and education that sharpen stakeholder communication, training delivery, and cross-functional collaboration.

CORE COMPETENCIES

Network & Infrastructure: Network Administration, Active Directory, Group Policy Management, VPN Management, Endpoint Management, Systems Administration Cloud & Systems Administration: Microsoft Azure, Microsoft 365 Administration, Microsoft Intune, VMware, Citrix

Healthcare IT: HIPAA-Compliant Infrastructure, EHR & Practice Management Systems

(ModMed, Athena), Patient Data Security

Support & Service Delivery: Technical Support, Troubleshooting, Ticketing Systems

(ConnectWise, Team Support), Hardware & Software Deployment Tools & Collaboration: Cisco Meraki, Sangoma, Google Suite, Project Management, Process Improvement, Communication & Collaboration

PROFESSIONAL EXPERIENCE

Systems Engineer OrthoSC

2024 – Present

● Helped the business scale by 40% by establishing network infrastructure, servers, and endpoint management for two new facilities

● Manage relationships across patient, employee, and leadership stakeholders to ensure seamless technology support in a HIPAA-compliant environment

● Administer network and server infrastructure, safeguarding devices through proactive software upgrades and patch management

● Manage endpoint deployment and device security using Microsoft Intune and Azure Active Directory across a multi-facility environment

● Procure, install, configure, and maintain hardware, software, and company peripherals, including vendor coordination

● Implement and support Active Directory Domain Services by enforcing Group Policy across the organization

Systems Engineer Atlantic Urology Clinics

2021 – 2024

● Managed network infrastructure across 9 locations, overseeing installation and configuration of IT equipment for 200+ employees

● Administered Active Directory, Group Policy, and Microsoft 365 environments while proactively running software upgrades and security patching

● Provided technical support, account management, and client connectivity support via ticketing software, maintaining HIPAA-compliant patient data security

● Developed and led new hire IT orientation programming for all new employees Level 1 Technical Support Engineer Managepoint LLC 2020 – 2021

● Delivered Managed Service Provider (MSP) IT support and solutions to small and mid-sized businesses across the Milwaukee area

● Configured and provided technical support for all new and existing equipment, including network and server troubleshooting

● Proactively ran software upgrades and patch management across client environments

● Generated and analyzed monthly reporting for multi-million dollar industries

● Installed and maintained NVR (network video recorder) systems Computer Science Teacher Milwaukee Excellence

2019 – 2020

● Designed and implemented a middle school-wide coding program covering Java, HTML, Python, and Graphics & UI design

● Analyzed assessment data and monitored technical skill progress for 120+ students EDUCATION

Full Stack Development Certification

University of Wisconsin at Milwaukee

2019

Associate of Applied Business

Virginia College

2010-2012

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