Senior IT Engineer - Cloud & Automation SME
Resume:
Bryan Thybault
Senior IT Engineer Cloud & Automation Focus
Professional Summary
Senior IT / Cloud Engineer with 28+ years of experience supporting enterprise infrastructure, cloud platforms, and hybrid environments. My background includes a strong focus on system administration, VDI (Virtual Desktop Infrastructure), and direct end-user support. I specialize in designing, maintaining, and optimizing enterprise-scale environments—from managing Citrix and VMware-based virtual platforms to handling Active Directory and complex ticket resolution. I offer a practical, operations-focused mindset with proven success in coordinating with network/database teams, maintaining comprehensive system documentation, and ensuring high availability for multi-user systems. I am independent, self-directed, and comfortable managing high-volume technical environments.
Core Skills
Virtualization & VDI: Extensive hands-on experience with VMware vSphere/vCenter/ESXi, Citrix/VDI environments, RDS, and PowerCLI.
System Administration: Windows Server, Active Directory, Entra ID/Azure AD, User Access Provisioning, and security administration.
IT Operations: Ticket resolution, troubleshooting, system performance tuning, capacity monitoring, and cross-team collaboration.
Automation & Scripting: PowerShell, Python, Bash, Ansible, Jenkins, Azure CLI, and Terraform.
Cloud & Hybrid: Azure, AWS, GCP, hybrid cloud integration, and migration.
Tools: ServiceNow, Jira, Confluence, Commvault, NetBackup, Veeam, SCOM, and Active Batch.
Professional Experience
Veltrana Studio LLC / Contractor 11/2025 – Present
Manager / Senior IT Engineer
Manage contractor-based infrastructure delivery across VMware, vCenter, Azure, Windows Server, Active Directory, backup, automation, and hybrid cloud environments.
Provide hands-on vCenter administration in large-scale enterprise environments, including ESXi host builds, cluster health, HA/DRS, vMotion, Storage vMotion, templates, permissions, alarms, and capacity monitoring.
Support advanced VMware platforms and components including vSAN, NSX-T, VMware Cloud Foundation (VCF), VMware Aria Operations, PowerCLI, ESXi, and vSphere upgrades.
Operational Support: Lead troubleshooting, incident response, change coordination, and service delivery using ServiceNow, Jira, Confluence, monitoring tools, and documented operational runbooks.
Automation: Build and maintain automation using PowerShell, PowerCLI, Ansible, YAML, Jenkins, VMware APIs, REST APIs, and infrastructure-as-code practices to standardize deployments and reduce manual administration.
Coordinate with engineers, project teams, and business stakeholders to align priorities, track delivery risks, and keep infrastructure work moving.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
PNC Bank / Contractor 01/2025 – 10/2025
Technology Engineer Associate
Facilitated infrastructure delivery components for multiple lines of business projects simultaneously.
Conducted project meetings and maintained consistent status reporting on delivery schedule progress.
Prioritized infrastructure deliverables across multiple projects to align with strategic programs.
Utilized Vrops, Confluence, Jira, and ServiceNow daily.
Designed, architected, and built servers for enterprise environments.
Used Ansible for automation, editing YAML files for systems deployments.
Integrated VMware automation with ServiceNow, Jenkins, and Ansible for infrastructure orchestration.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Handyman Guru LLC / Contractor 01/2023 – 01/2025
Cloud Engineer / Senior IT Engineer
VDI & Virtualization: Managed technologies including VMware, VMware VDI, ESX, and ESXi. Provided services such as VMware VDI Version 7.1 RDS vSphere ESXi 8.0/8.0 Update 2b, Active Directory, Entra ID, Exchange, and Azure.
Responsible for installation and configuration of Microsoft software and databases for multiple clients.
Utilized AZCOPY for metadata copies within the Azure portal.
Migrated applications from on-premises to the cloud, with expertise in AWS, GCP, and Azure.
Automated processes using PowerShell, Python, and Redwood RunMyJobs.
Administered Active Directory, DNS, TCP/IP, ESXI, and ESX Build Engineering.
Used ServiceNow as the primary ticketing system, resolving technical issues for staff and executives.
Worked with hardware including Dell servers, Cisco switches and routers.
Oversaw SCCM activities, played a critical role in Windows 10/11 OS upgrades, and collaborated with developers for internal applications, installing software via SCCM and proprietary software center.
Designed and automated VMware vSphere infrastructure provisioning using PowerCLI, REST APIs, and infrastructure-as-code principles.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Truist Bank / Contractor 07/2022 – 01/2023
Senior Platform Engineer
Installed and configured Active Batch (v12 SP7), provided best practice recommendations for resource allocation and configuration.
Configured Map View, automated workflows, and created Job Plans, Jobs, Queues, and Schedules.
Set up security, managed change, utilized REST APIs, and performed SSIS package updates.
Used ServiceNow as the main ticketing software and applied PowerShell and Python for automation.
Worked on app authoring, visual designer, rendering engine, and control framework.
Created task sequences using SCCM and administered SCOM 2019, 2022.
Troubleshot connectivity issues and reinstalled operating systems based on customer requests.
Built automation workflows using REST APIs, job plans, queues, and schedules to reduce manual processing and improve operational consistency.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Macys / Contractor 07/2021 – 07/2022
Senior IT Engineer / Cloud Engineer
Managed user access and security permissions as an Active Directory Admin.
Served as Server Admin for both physical and virtual servers, ensuring optimal performance and security.
Functioned as NetBackup Admin (9.1, 10, 11.1), creating backup strategies and recovery procedures.
Handled DNS import/export from on-premises to Azure, enabling seamless domain name resolution in hybrid environments.
Managed and configured VMware environments and served as ServiceNow Administrator.
Configured server operating systems, migrated and enabled SCCM environments, and patched firmware and OS for Windows Servers.
Installed and configured management packages as SCOM administrator (2019, 2022).
Implemented automated patching, compliance validation, and drift detection across large-scale VMware and Windows Server environments.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Bluestem Products / Contractor 10/2021 – 06/2022
Active Batch Administrator
Installed and configured Active Batch, Web Console, Execution Agents, Health Service, and Instance Reporting (v11, v12 SP6, and SP7).
Scripted automation with PowerShell and Python.
Used ServiceNow as the main ticketing tool for IT service requests and incidents.
Participated in Change Advisory Board (CAB) and Scrum meetings.
Configured Map View, automated workflows, created job plans, jobs, queues, schedules, and implemented security measures.
Worked on Change Management Rest APIs, updated SSIS packages, and resolved escalated desktop and OS issues.
Developed self-service workflow provisioning and orchestration integrated with ServiceNow ITSM processes.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Wellmark / Contractor 06/2020 – 06/2021
ASCI Automation Administrator
Installed and configured Active Batch/Run My Jobs, Web Console, Execution Agents, Health Service, and Reporting Services.
Configured Map View, automated workflows, created job plans and jobs, set up queues and schedules, and implemented security and policies.
Worked on Change Management Rest APIs and updated SSIS packages.
Used ServiceNow for all workflows and applied PowerShell and Python for automation.
Implemented automation workflows to reduce manual effort and improve infrastructure consistency across batch and RunMyJobs environments.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
PNC Bank / Contractor 03/2020 – 06/2020
Senior Exchange Engineer / Team Lead
Troubleshot mail flow issues and provided support for over 75,800 users across three large DAGs with 42 transport servers.
Managed Exchange 2013/2016 in a large, on-premise, clustered enterprise environment.
Researched and resolved complex technical problems within the email and messaging platforms.
Worked collaboratively with managed service providers, senior IT staff, and various infrastructure teams (Network, Security, Server, Backup/Storage).
Managed installation of CU updates in lower and production environments.
Provided daily health checks using SCOM 2019 and True Sight.
Logged all changes and incidents using ServiceNow.
Standardized configuration baselines and daily health-check processes to improve messaging platform reliability and security posture.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Rolta/Advizex / Contractor 12/2018 – 02/2020
Senior Consultant Engineer
Managed services for clients including VMware, RDS, Active Directory, Exchange, and Azure.
Installed and configured Microsoft software for multiple clients.
Deployed RDS upgrades and performed domain controller recovery, seizing FSMO roles and fixing replication.
Troubleshot ransomware attacks and performed Windows migrations.
Repaired Windows WMI components and SCCM when necessary.
Automated VMware VM provisioning, patching, and lifecycle management using PowerCLI and scripting.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Walgreens Datacenter / Contractor 10/2012 – 10/2018
Senior Engineer
Supported all Windows systems across multiple data centers and led infrastructure revamps.
Managed thousands of virtual servers as AD and Senior VMware Engineer.
Performed Vmotion, Storage Vmotion, rack/stacking, and cabling for standalone and clustered sites.
Installed and configured NSX in lab environments and completed Azure deployments using Ansible, Chef, and cookbooks.
Created and deployed GPO policies, implemented security lockdowns, and served as center migration SME.
Installed and configured Active Batch, managed jobs, and provided troubleshooting support.
Supported a range of operating systems, managed Data Domain and Brocade switches.
Handled Microsoft patching and VMware ESX administration.
Worked with SharePoint site administration and RightFax installation.
Experienced in change, incident, problem, and event management, and worked with various ticketing and backup systems.
Managed disk storage, cloud storage, and backup solutions including NetBackup, NetApp, Data Domain, Commvault, etc.
Operational experience with tape libraries, storage subsystems, and monitoring solutions.
Migrated computers from Windows XP to Windows 7 and provided troubleshooting across different platforms.
Built automated VM lifecycle workflows including provisioning, patching, decommissioning, and configuration-drift reduction.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Tiffany & Co. / Contractor 07/2012 – 10/2012
NetBackup Engineer
Reviewed, analyzed, and updated recovery processes for NetBackup Master and Media servers.
Documented build and recovery steps, configured tape drives, and restored data from disk appliances.
Created diagrams of the backup environment and updated recovery policies and procedures for efficient restoration.
Analyzed and updated replication policies for Symantec 5020 appliances across multiple locations.
Documented procedures for seeding appliances and configured SLP for replication.
Optimized backup policies, led disaster recovery execution to restore critical servers within 24 hours.
Automated backup policy validation, recovery documentation, and replication workflows to support disaster recovery execution.
Managed multiple priorities independently in this role, owning daily task planning, issue follow-through, documentation, change coordination, and service delivery with minimal supervision.
Education & Certifications
Education: Belleford High School (2006) – High School Diploma
Certifications: Azure Databricks, Advanced CloudOps, Kubernetes Administrator, AWS Cloud Practitioner, Microsoft 365/Azure Fundamentals, Google Associate Cloud Engineer, Google Professional Cloud Developer, VMware VCP-DCV vSphere 7, Ansible for DevOp
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