Enterprise Program & IT Governance Leader

PAULA M. DIERSEN

St. Louis, MO • 210-***-**** • *************@*****.***

ENTERPRISE PROGRAM & TRANSFORMATION LEADER

Enterprise Program Manager and IT Governance leader with 20+ years of experience delivering multi-million-dollar global initiatives across healthcare, financial services, telecommunications, and enterprise SaaS. Proven ability to lead large transformation programs, build governance and demand management practices, manage $20M+ budgets, and align CIO/CFO/Executive stakeholders to strategic outcomes. Expert in ERP, cloud platforms, vendor strategy, ITIL, and large-scale digital transformation.

Core Competencies

Enterprise Program Leadership • IT Governance & Demand Management • Digital Transformation

ERP & Cloud Implementations • Vendor Strategy & Contract Negotiation• Executive Stakeholder Alignment

Portfolio & Financial Management • Global Team Leadership • Agile / Waterfall Delivery • ITIL & Lean Six Sigma

PROFESSIONAL EXPERIENCE

Enterprise ERP Program Manager (Consultant)

Carenet Healthcare Feb 2025 – Aug 2025

Led enterprise finance transformation and ERP strategy.

●Developed a 3-year technology roadmap to transition Finance & Accounting from paper-based processes to Microsoft Dynamics Finance & Operations ERP

●Partnered weekly with CIO and CFO to align transformation strategy to enterprise goals and core values

●Identified impacted applications, integrations, and data sources across the enterprise ecosystem

●Led business and technical requirements gathering for ERP vendor implementation

●Built detailed multi-project program plans spanning vendor and internal teams

●Managed vendor selection and led program through analysis and design phases

●Transitioned delivery to implementation teams ensuring continuity and program stability

IT Demand Management & Governance Lead

HOLT Group Jan 2020 – Sept 2024

Established enterprise IT governance and led major cloud and ERP initiatives.

Governance & Financial Leadership

Built and implemented enterprise IT Demand Management practice aligned to ITIL 4 (CDS, DSV, HVIT)Managed $20M IT operational budget across six cost centers including forecasting and re-forecasting

●Led enterprise software RFP processes and vendor evaluations

●Negotiated vendor contracts to reduce risk and strengthen service level agreements

Senior Project / Program Leadership

●Delivered multi-vendor cloud platforms including:

Salesforce Field Service Lightning & CPQ

Epicor ERP

Microsoft Dynamics

Cornerstone LMS

●Led global program launching a new Banking-as-a-Service subsidiary

Managed distributed teams across US, Australia, and Guatemala

Directed cross-functional workstreams across security, fraud, legal, and architecture

Oversaw $8M+ program budget

Built governance structure and executive steering committee

Presented regularly to executive leadership and Board of Directors

Led hiring of technical analysts and QA leadership

Senior Program Manager (Consultant)

EZCorp Apr 2019 – Oct 2019

Recruited to replicate BaaS subsidiary launch program.

●Led international, multi-vendor fintech program and governance structure

●Directed global cross-functional teams across development, compliance, legal and fraud

●Managed executive communications and board-level reporting

●Oversaw $8M+ program budget and resource planning

Program Manager / Sr Technical Project Manager (Contract)

Acelity Feb 2017 – Dec 2018

Led commercial operations portfolio and enterprise cloud transformation.

●Managed portfolio of capital programs across Salesforce, MDM, analytics and compliance

●Built financial planning models including cash flow, ROI and investment profiles

●Managed capital funding lifecycle from business case to approval and tracking

●Led implementation of cloud architecture using Kubernetes, Kafka, Nutanix and streaming APIs

●Ensured regulatory and FDA compliance across enterprise applications

Lead Program/Project Manager

USAA Oct 2016 – Jan 2017

●Led $5M+ enterprise IT Financial Management implementation

●Built hybrid Agile/Waterfall delivery framework

●Developed executive scorecards, governance plans and communication strategies

●Applied Lean Six Sigma methods to improve TBM processes

Director, Application Support & Quality Assurance

WellMed Medical Management 2010 – 2016

Promoted through multiple leadership roles managing enterprise application delivery and support.

●Led multi-tier development, support and QA organization

●Managed large cross-functional teams including managers, developers, architects and QA engineers

●Oversaw capital and operational budgeting and vendor contracts

●Implemented enterprise platforms including:

ServiceNow

Salesforce CRM

Microsoft Azure & Microsoft 365

TruCare Medical Management Suite

●Established enterprise application support methodology and governance

●Drove technology modernization and cloud adoption initiatives

Previous roles: Manager, Medical Management Application Delivery & Support • Manager, IT Programs

Earlier Career

Technical Project Manager / Program Manager roles with:

●Mercy Health Systems

●AT&T

●Express Scripts

●SBC

●Centex Corporation

●MCI WorldCom

●OpTel

EDUCATION

Kansas State University — Architecture

University of Missouri – St. Louis — Business

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

ITIL 4 Foundation (CDS, DSV, HVIT)

ITIL v2 & v3 Process Certification

Lean Six Sigma Training

Multiple Telecommunications Technical Certifications

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