IT Support Technician with Imaging and AD
Resume:
Cameron Littmon Jr
Vernon, CT ****6
**************@*****.***
OBJECTIVE: Seeking employment within the computer field to further my knowledge within the industry and to continue to grow in my career
Skills
Microsoft Windows Server 2008 R2, Server 2012 R2, and Server 2016 (Active Directory, Group Policy)
vSphere Web Client
Windows 7, and Windows 10, Windows 11, Microsoft Office 365
Service Now, Service Desk
TCP/IP troubleshooting Data Switches-Patch Panel
Data loss prevention and disaster recovery, Data Inventory Administration
Ghost Imaging- System Refresh, PXE Imaging, Acronis Imaging
AD Tidy- Active Directory clean up
Datto/Vancord
Cisco VPN, Cisco AnyConnect
Safend Admin Console, Bitlocker, MalewareBytes, Mobile Device Manager Plus
EMPLOYMENT:
Connecticut Housing Financial Authority, Rocky Hill, CT October 2020- Present
Deployed laptops and desktops for remote end users after using Acronis as the imaging tool
Backed up Mitel Voice over ip phone server as well as performed the setup for onboarded users
Resolved tickets using the Service Desk console in a timely manner
Helped Executive Team setup meetings in the various conference rooms
Configured ipads and iPhones for end users as well as troubleshot multiple applications in devices
Assisted with the rollout of Office 365 as well as the Duo application used for two way authentication
Xfinity- Insight Global, Berlin, CT
Desktop Support Technician TierII September 2019- October 2020
Assisted with Asset Management in the Data Management Database with DCA’s and deployements
Troubleshot various technicians iPads and iPhones by installing various apps or reseting devices
ProHealth Physicians, Farmington, CT
Help Desk/PC Technician November, 2016- May, 2018
Responsible for active directory maintenance which includes the termination of termed users
Troubleshot and resolved calls process involving multiple office products
Ghost Imaged and deployed HP/Dell computers to divisions in the Central Office
Provided on call support for mobile devices, RSA, Good Mobile and other office products
Information Systems Technician-Field Technician May 2018- September 2019
Traveled to office sites and provided hands on Desktop Support on Dell/HP computers
Assisted with the asset refresh and setting up of new offices coming onboard
Triaged network issues associated with computers and printers via Forescout/Data Switches-Patch Panels
Responsible for replacing and upgrading offices to Windows 10 as well as deploying new computers
Global Help Desk, Rocky Hill, CT December, 2014- Nov. 2016
Help Desk Technicians
Troubleshot and resolved calls for TIAA involving multiple office products while using Service Now
Assisted with encryption unlocks as well as Cisco VPN and Citrix VDI issues as well
Assistant Team Lead/Full Time
Provided supervisory responsibilities such as monitoring phone calls and tickets for QA
Conduct customer and staffing training sessions, backing up the Team Leader to customer process changes
EDUCATION:
Charter Oak State College Currently enrolled
Computer Science Major
Lincoln Technical Institute, Hartford, CT Graduated September, 2014
GPA 3.56
C. I. Bible College and Seminary, Wildwood, FL April, 2010 – April, 2012
Associates Degree in Biblical Studies
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