Bilingual Customer Service and Sales Leader
Resume:
SHELSY ORTEGA
Houston, TX
***-***-******************@*****.***
PROFESSIONAL SUMMARY
Bilingual English/Spanish professional with experience in customer
service, sales, manufacturing, and team leadership. Skilled in assisting
customers, handling high-volume requests, problem solving, data
entry, and working in fast-paced environments. Reliable, adaptable,
and eager to bring strong communication and organizational skills to a
new opportunity.
WORK EXPERIENCE
Daikin Texas Technology Park — Manufacturing Associate
Waller, TX
¢ Supported daily manufacturing and production operations in a
fast-paced environment.
¢ Followed safety procedures and quality standards.
Assisted with production tasks, organization, and teamwork to
meet goals.
¢ Learned new processes quickly while maintaining attention to
detail.
AT&T — Sales Representative
« Assisted customers with account questions, billing concerns,
payments, and service changes.
¢ Helped customers choose products and services based on their
needs.
Provided troubleshooting support and resolved customer issues.
¢ Worked toward sales goals while maintaining customer
satisfaction.
T-Mobile — Sales Representative
« Managed customer accounts and assisted with service requests.
¢ Handled high-volume customer interactions.
¢ Provided troubleshooting support and resolved complaints
professionally.
¢ Maintained accurate customer information and completed
administrative tasks.
Sonic Drive-In — Customer Service / Team Lead
« Provided fast and friendly customer service in a busy environment.
« Managed orders, payments, and customer concerns.
¢ Supported team members and helped maintain daily operations.
¢ Developed leadership and communication skills.
Whataburger — Cashier / Team Member
« Assisted customers with orders and payments.
¢ Maintained a clean and organized work environment.
¢ Worked effectively with team members during busy shifts.
¢ Provided positive customer experiences.
SKILLS
¢ Bilingual English & Spanish
« Customer Service
¢ Sales & Account Management
¢ Data Entry
¢ Microsoft Office
¢ Team Leadership
¢ Problem Solving
¢ Communication Skills
¢ Manufacturing & Production Support
¢ Quality Inspection
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