Security & Event Services Professional
Resume:
Classification: General
Bikramjit Singh
*** ********* *** **, *******, Alberta ***************@*****.*** SUMMARY OF QUALIFICATIONS
• Highly competent and result driven professional with diverse customer service experience.
• Demonstrated success in areas of sales, client services, and business development.
• Strong interpersonal abilities with excellent leadership skills; professional, cooperative, energetic, and diplomatic.
• Efficient and organized to effectively meet tight deadlines and targets.
• Detail-oriented, enthusiastic, self-motivated, and committed. WORK EXPERIENCE
Security Guard (Securitas), Calgary, Alberta (Nov 2025 – Till)
• Working as Security Guard at Canada Post.
QRT (SECURITAS), Calgary, Alberta ( DEC 2023 – Oct 2025)
• Provide training to new guards on trained sites.
• Monitor CCTV cameras and other surveillance equipment’s conduct and surprise patrol to deter and detect suspicious activity.
• Provide first responder assistance until a specialized team arrives.
• Maintain communication with the control room and report status updates in real time.
• Right incident report with accurate timeline and observations. Event Security, Surrey, British Columbia
• Monitor the event – make sure rules are being followed and help provide a sense of protection for attendees and staff.
• Maintain order – this included directing foot traffic, helping lost people, or assisting in disturbances.
• Escort attendees out of the event – making sure people don’t re-enter when they aren’t supposed to or assisting someone with health problems to a safe area. Make regular reports – guards are responsible for reporting any suspicious activity to their supervisor. Mann Telecom, Punjab, India.
Sales Supervisor (AUG 2019 - MAR 2020)
Classification: General
• Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when necessary.
HDFC, Punjab, India
Data Entry Operator (AUG 2017- AUG 2019)
• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.
• Type in data provided directly from customers.
• Create spreadsheets with large numbers of figures without mistakes.
• Verify data by comparing it to source documents. Dish TV, Punjab, India.
Customer Service Supervisor (APR 2008 - JAN 2016)
• Assisting customer service staff in managing customer inquiries and complaints.
• Hiring new customer service employees.
• Training customer service staff.
Aptech, Punjab, India
Customer Service Representative (JAN 2006 - MAR 2008)
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
EDUCATION
Maharishi Dayanand University, Haryana, India
M.Sc in Computer Science (MAR 2001 - APR 2003)
MCRP, Bhopal, India.
Post Graduation Diploma in Computer Applications (JAN 1999 - DEC 1999) DAV College Amritsar, Punjab, India.
Bachelor Of Arts (JULY 1995 - AUG 1998)
Classification: General
DAV College Amritsar, Punjab, India.
High School (APR 1992 - APR 1994 )
LICENSES AND CERTIFCATION
Microsoft Certified System Engineer (MCSE)
Certification in Computing, Hardware and Software
Alberta Basic Security License
Alberta Driving License - Class 5
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