Customer Service & Quality Assurance Manager

Summary

To obtain a position where I can maximize my customer service skills, with quality assurance and a great training experience, as well as great Management.

Willing to relocate to: Atlanta, GA

Authorized to work in the US for any employer

Work experience

Customer Service Representative/Call Center

AdaptHealth • High Point, NC

July 2022 to Present

Answering calls, listening to their concerns, and solving problems, and placing orders Package Handling

FedEx Express • Greensboro, NC

January 2022 to December 2022

To make sure every customer has a great experience every time Packer/Assembler

Brasscraft Manufacturing • Thomasville, NC

April 2022 to October 2022

Pack and assemble gas pipes

(Layed of, lack of work)

Food Aide

Meridian Center • High Point, NC

June 2021 to January 2022

Make sure the residents have their food and everything they need to reassure that they are comfortable and satisfied Sander

Temp job, Diverse staffing/ Carolina Business furniture • Archdale, NC February 2021 to June 2021

Sand furniture, chairs, tables cabinets, desk

Food Service Worker

Kennesaw State University • Marietta, GA

April 2020 to February 2021

Assistant food manager

Chick-fil-A, Moe's

Care Partner

Lefevre Personal Care • Dallas, GA

2019 to 2020

Assist people with different activities and adventures and help with personal care Teacher

New beginnings daycare • Forest Park, GA

2019 to 2019

Take care and do daily activities with student

Johnetta Joyner

+1-336-***-**** / **********@*****.*** / High Point, NC 27260 Sitter/transporter

WellStar, Kennestone Hospital • Marietta, GA

2017 to 2019

Take care of the patients and monitor patients that cannot help their self or that is under certain conditions and transport patients throughout the hospital to their destination EVS TECH Maintain the Cleanliness and Sanitation

Aramark, Grady hospital • Atlanta, GA

2016 to 2017

of the hospital

Driver

Transport cars to different locations • College Park, GA 2016 to 2016

WAITRESS Take

Landmark Diner • East Point, GA

2014 to 2015

orders, attend to customers

Sales Person

Atlanta, GA

2012 to 2012

Take orders, handle money and pack orders

Sales Person

Waffle house • East Point, GA

2010 to 2012

Take orders, cook food, and handle money

Cashier

High Point, NC

2010 to 2010

Placed orders and managed money

Husqvana • Fitzgerald, GA

2009 to 2009

ASSEMBLY LINE Mad Lawnmowers

Express pros • Atlanta, GA

2009 to 2009

CHEESE ROOM Pack and distribute cheese around the Atlanta area Facility Maintenance Trainee

Turner Job Corp • Albany, GA

2008 to 2009

Identify the basic hand tools and power tools used in the construction trade Replace/repair pluming fixtures and connections. Demonstrate how to use general landscaping equipment edger, blower, rotary mower, and line trimmer Replace and repair roofing material

HMS Host

Quizno s Subs • Atlanta, GA

May 2007 to August 2007

Prepare made to-order foods Handled money including taking payments and making changes Conducted product / stock room inventories

Cabin Service Worker

Aramark, Grady hospital • Atlanta, GA

August 2006 to March 2007

Performed routine aircraft cabin maintenance restocking supplies according to print outs/directions Assisted with general warehouse maintenance duties

Education

High school diploma or GED

Turner job corps • Albany, GA

Skills

Mowing Facilities Maintenance English Roofing Landscape Maintenance Customer service Attention to detail Microsoft Excel Phone etiquette Highly dedicated team player with good interpersonal and organizational skills. I am able to efficiently work with a computer and other office equipment. Possess strong problem solving skills, which enhance customer service delivery. NOTARY AND SIGNING AGENT- GA Able to recognize and understand notary and signing documents and perform in a timely manner.

Typing Packaging Microsoft Office Environmental Services 10 key calculator Customer support Certifications

CPR Certification

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