Account Manager, Logistics Sales and Operations

**** * ******** **, *******, ***** •

*************@*****.*** • 314-***-****

JAMALL GUTHRIE

Account Manager

PROFESSIONAL SUMMARY

Account Manager with over 10 years of experience enhancing operational efficiency and increasing revenue. Proficient in MS Office and skilled in process management, strategic planning, and client relationship building. HazMat-certified and TSA-certified.

EMPLOYMENT HISTORY

Logistics Sales Account Executive 2021 - Present Omni Logistics, Mt Prospect, IL

Lead key account and team meetings to align with end-of-year goals.

Conduct weekly senior management calls and provide quarterly client portfolio reports.

Maintain excellent client relationships through effective communication and networking.

Increased medical device sales revenue by 40% YOY.

Directed initiatives that maximize cash flow and profits.

Created and effectively implemented best practices that improved desk-level efficiency.

Provides leadership with an acute solution-oriented disposition to mitigate supply chain risk.

Built and exceeded customer demand in coordination with sales that ran congruent with the company objective.

Analyze market trends and conditions to anticipate supply chain interruptions as well as price hikes from vendors.

Oversaw the implementation of new product lines that required an overhaul in SOPs.

Manage inventory flow from cradle to grave to ensure deliverables are met.

Increased sales revenue by 25% in 2020 through new customer acquisition and upselling existing clients.

Implemented a CRM solution that streamlined customer follow-ups and improved client retention by 20%.

Mastered effective communication and problem-solving during client negotiations.

Developed strong analytical skills to assess market trends and client needs.

Shipping Manager 2020 - 2021 The Bradford Group, Bensenville, IL

Directed a team of 12 by monitoring inventory levels by initiating corrective actions as needed.

Developed and implemented effective forecast models that increased the bottom line.

Drove continuous improvement of demand planning processes and systems.

Acted as liaison between carriers and shippers, enhancing communication and efficiency.

Conducted quarterly reviews to foster employee development and growth.

Supported management by conducting risk assessments and proposing mitigation strategies.

Addressed demand issues promptly and effectively.

Track & Trace Manager 2018 - 2020 Uber Freight, Chicago, IL

Led a team of 11, enhancing productivity through strategic measures and staff training.

Managed dispatching, routing, and tracking to ensure timely and accurate deliveries.

Acted as a liaison between carriers and shippers, resolving issues efficiently.

Conducted quarterly reviews to foster employee growth and development.

Communicated operational needs to senior management for improved workflow.

Logistics Coordinator Manager 2017 –2018 AFN Logistics, Chicago, IL

Ensured timely and accurate account payments, enhancing financial support and administrative efficiency.

Converted invoices electronically and updated customer profiles, improving payment processing speed.

Resolved customer claims, ensuring satisfaction and maintaining account accuracy.

Prioritized accounts and workflow, consistently surpassing management goals.

Collaborated cross-departmentally to monitor account statuses, fostering interdepartmental communication.

Senior Dispatcher 2016 - 2016 Reliable Trucking, ST. Louis, MO

Coordinated transportation of goods, ensuring timely order processing and delivery.

Acted as primary contact for customers, providing shipment updates and maintaining high service standards.

Liaised with suppliers and departments to facilitate seamless shipments.

Maintained accurate billing records and tracked all shipments.

Ensured quality control, verifying all orders were shipped in excellent condition.

Substitute Teacher 2014 – 2015 District 189 / Lincoln Middle School, ESTL, IL

Implemented a curriculum tailored to diverse student needs, enhancing engagement and understanding.

Applied Socratic Method techniques to foster critical thinking and inquiry among students.

Delivered comprehensive instruction across all subjects, ensuring continuity and consistency.

Executed established lesson plans, maintaining educational standards and classroom order.

Facility Manager 2014 – 2015 Washington University, St. Louis, MO

Supervised staff, monitored workflow, and enhanced efficiency by identifying bottlenecks.

Trained employees to meet company standards, improving overall team performance.

Assigned roles based on strengths, optimizing productivity and job satisfaction.

Reported production metrics to senior management, ensuring transparency and accountability.

Led safety initiatives and investigated incidents, promoting a secure work environment.

EDUCATION

B.A. POLITICAL SCIENCE Aug 2007 - May 2013 Jackson State University Jackson, MS

SKILLS

MS Office (Experienced), Business Development, Change Management, Performance Metrics, Cross-functional Collaboration, Stakeholder Engagement, Account Retention, Vendor Relations, Relationship Management, Revenue Growth, Process Automation.

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