Remote Customer Service & Data Entry Expert

Sheila D. Hooper

Alvin, TX • 832-***-**** • *********@*****.***

Remote Customer Service Representative Data Entry Specialist Administrative Support.

Professional Summary

Detail-oriented customer service professional with 20+ years of experience in customer support, data entry, and administrative operations. Proven ability to manage high-volume inquiries, maintain accurate records, and resolve customer issues efficiently. Highly organized, dependable, and experienced in remote work environments.

Core Skills

Customer Service • Data Entry & Accuracy • Account Management Call Center Support • Order Processing & Payments

Problem Resolution • Administrative Support

Scheduling & Coordination • Confidential Data Handling Professional Experience

Teleperformance USA – Operations Customer Expert

Remote, TX Sept 2025 – Present

• Provide remote customer support for healthcare and federal tax payment accounts

• Assist with enrollment, payments, and account updates

• Resolve customer issues while maintaining accurate records and data entry

• Handle confidential customer information in compliance with company policies QVC – Customer Service Representative

Remote, TX Sept 2023 – Oct 2024

• Assisted customers with orders, returns, exchanges, and account updates

• Processed payments and maintained order accuracy in high-volume call environment

• Delivered prompt and professional customer service La Quinta Inn – Front Desk Concierge

Alvin, TX Dec 2020 – Nov 2021

• Assisted guests with reservations and service requests

• Processed payments and maintained transaction records

• Answered multi-line phones and resolved guest concerns Leasing Associates – Purchasing Agent

Houston, TX 1999 – 2015

• Coordinated nationwide vehicle purchases and deliveries

• Maintained detailed purchasing and delivery records

• Communicated with dealerships and customers regarding orders and documentation Additional Experience

Administrative Support / Household Manager Texas 2016 – 2025

• Managed schedules, documentation, and financial records

• Maintained organized files and completed insurance licensing coursework Technical Skills

Microsoft Word • Microsoft Excel • Microsoft Teams • Zoom Email Systems • Online Forms • Data Entry Platforms License

General Lines Insurance Agent License – Life, Accident, Health, HMO Education

High School Diploma – Alvin High School, Alvin, TX

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