IT & Operations Manager

JITENDRA JANGID

Manager, IT & Operations

Jaipur, Rajasthan, India +91-982******* ******************@*****.*** LinkedIn - https://www.linkedin.com/in/jitendrajangid2711 PROFESSIONAL SUMMARY: -

Experienced IT & Operations Professional with 8 years of experience managing day to day business and office operations, IT infrastructure, administration, IT asset management, inventory management, vendor management, facilities management, employee onboarding and offboarding, infrastructure support, and cross-functional coordination. Adept at streamlining processes, improving operational efficiency, optimizing resources, controlling costs, resolving operational challenges, and ensuring uninterrupted business operations. Experienced in collaborating with HR, Finance, Administration, Management, vendors, and service providers to ensure smooth day-to-day operations and timely execution of business requirements. CORE SKILLS: -

• Operations Management • IT Service Management & Support

• Vendor & Supplier Management • Procurement & Purchase Coordination

• Supply Chain & Logistics • Customer Relationship Management

• Inventory & Asset Management • Compliance & Documentation

• Industry Standards & Certifications – BIS, TEC, ISO • Backup & Data Management

• Facilities & Administration • Lan and Wan Management

• Procurement & Purchase Coordination • Hardware & Software Management

• IT Infrastructure Management • Office Setup & Workspace Management

• Employee Onboarding/Offboarding • Systems Troubleshooting

• Cost Optimization • Cross-Functional Coordination

• Compliance & Risk Management • User & IT Support

• Operational Process Improvement • Business Continuity

• Import & Export Operations • System & Network Administration

• Government e-Tender & GeM Bidding • SLA & Service Coordination

• Operating Systems- Installation Linux, Windows • Server Management

• Helpdesk & Ticketing System Management • User Management

• Logistics – Domestic & International • Government Tender PROFESSIONAL EXPERIENCE: -

Manager – IT & Operations Dhi Tattva Solutions Pvt. Ltd. (Ediiie) Feb 2025 – Present

• IT Management & Support: Ensure availability, reliability, and security of all IT systems; manage software and hardware installations, updates, and troubleshooting; monitor day-to-day IT operations.

• Operations Management: Oversee daily operations to ensure smooth workflow and optimal resource utilization; collaborate across departments to streamline processes and improve efficiency.

• Administration & Facilities: Manage office administration and facility operations, including seating arrangements, workspace allocation, and employee onboarding logistics.

• Inventory Management: Maintain accurate inventory records and monitor stock levels to prevent overstocking.

• Vendor Management: Manage vendor and service provider relationships; coordinate lead times and order schedules to avoid supply disruptions; negotiate favourable pricing and service terms.

• Systems Troubleshooting: Diagnose and resolve hardware faults (CPU, RAM, drives, network devices) and software issues, including application crashes and performance degradation; run antivirus/anti-malware scans to safeguard system integrity.

• Network Management: Maintain secure, efficient, and reliable network operations; repair or replace faulty hardware

(switches, routers, cabling) to restore functionality.

• Process Improvement: Coordinate with HR, Finance, Admin, and Management on cross-functional initiatives; manage IT onboarding/offboarding; identify and implement new technologies and processes to improve efficiency and reduce costs.

IT Systems & Operations HttpCart Technologies Pvt. Ltd. (WiJungle)Aug 2018 – Feb 2025

• Diagnosed, troubleshot, and resolved hardware and system issues across servers, computers, and networking devices.

• Performed OS installation (Windows, Linux), patching, updates, and security configuration to meet performance standards.

• Installed and maintained security software to protect enterprise networks.

• Analysed equipment performance records to determine repair or replacement needs; maintained inventory of parts for emergency repairs.

• Managed IT vendor relationships, negotiating contracts to reduce costs while maintaining service levels.

• Monitored network performance and implemented adjustments as needed; developed IT operations policies and ensured compliance.

• Maintained an up-to-date inventory of IT assets and coordinated with other departments to ensure efficient operations.

• Applied working knowledge of core business IT applications (supply chain, CRM, HR, finance).

• Performed regular backups of critical data and systems; ensured all IT equipment remained properly maintained and operational.

CERTIFICATIONS

• RHCSA (Red Hat Certified System Administrator) — June 2017

• Cloud Computing — June 2017

EDUCATION

Master of Computer Applications (MCA) -

Rajasthan Technical University, Jaipur (2015 – 2018) Bachelor of Computer Applications (BCA) -

Rajasthan University, Jaipur (2010 – 2013)

12th RBSE Board – 2010

10th RBSE Board – 2008

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