Customer Service & Logistics Operations Professional

Summary

Customer service and operations professional with 25 years of experience in administrative support, logistics, banking and record management. Experienced in high-volume data entry, customer communication, order processing, shipment coordination and quality control. Proficient in Microsoft office and committed to maintaining accuracy, confidentiality, and timely service in fast-paced environments

Willing to relocate: Anywhere

Work experience

Customer Service Representative

Road & Rail /Transflo • East Chicago, IN

April 2026 to Present

. Build strong working relationship with customer and driver

. Prepare samples of VGO & UMO oils before shipment.

. Monitor shipment and promptly notify customer of missed or delayed. deliveries.

. Respond to a high volume of telephone calls and emails in a timely, professional manner.

. Perform quality-control on oil product and promptly report concern to customer.

. Prepared end of day reports documenting the quality contained in each railcar. Seasonal Employee

Chicago Public Schools • Chicago, IL

January 2025 to June 2026

. Managed more than 500 students records while maintaining accuracy, confidentiality and data integrity.

. Supporting daily school operations and helped reduce administrative delays.

. Responded professionally to inquires from students, families, staff, and visitors.

. Assisted with data entry, documents preparation, filing and general office duties. Personal Support Aide

LifeSpace Communities • Downers Grove, IL

March 2025 to April 2026

. Assist 5-8 clients daily with personal care activities while promoting safety, comfort, and quality life.

. Follow individual care plans and maintain accurate, confidential service documentation.

. Communicate client needs and change in condition to appropriate team member. Dispatcher/Customer Service

TransAm Logistics • Aurora, IL

May 2024 to February 2025

. Coordinated more than 50 loads per week across multiple states.

.Monitored shipment progress and communicated updates to customers and drivers.

. Helped improved on-time deliveries through proactive communication and problem-solving.

. Maintained accurate dispatch and delivery service. Customer Service Representative

Midwest Warehouse & Distribution System • Naperville, IL September 2019 to May 2024

. Processed more than 100 outbound orders daily with close attention to accuracy and deadlines.

. Responded to customer inquiries and resolved order-related concerns.

. Maintained accurate order and shipment information.

. Supported customer satisfaction through timely communication and reliable services. Sharron Carrethers

+1-708-***-**** / ********************@*****.*** / Chicago, IL 60649 City Carrier / Assist Superivor

United States Postal Service • Charleston, WV

October 2015 to January 2019

. Supervised daily carrier operations, and supported efficient route completions.

. Assign work, monitored performance, and helped maintain service standards.

. Resolved customer concerns and operational issues in a timely manner.

. Supported route efficiency and dependable mail deliveries. Operation Representative

Bank of America/ LaSalle Bank • Chicago, IL

October 1996 to October 2015

. Processed high-volume financial transaction with accuracy and attention to details.

. Assisted with fraud detection, account management, and operational support. Protected confidential customer and account information.

. Followed banking procedures and regulatory requirements.

. Trained more than 20 employees on processing procedures, quality standards and compliance requirements.

. Improved on boarding efficiency by providing clear instruction and on-going support.

. Managed multiple accounts while maintaining accuracy and confidentiality.

. Reviewed work for quality and adherence to established procedures. Education

High school diploma

Broad Street High School • Shelby, MS

August 1983 to May 1987

Skills

Certifications

Driver's License

Word processing Typing Computer operation Computer literacy Windows Time management Data entry English Clerical experience Customer service Administrative experience Computer skills Filing Multi-line phone systems Microsoft Word Office experience Appointment scheduling Organizational skills Microsoft Office

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