HR & Administration Professional (Recruitment Focus)

Nosicelo Ndovane

Cape Town *********@*****.*** +27-69-129-****

PROFESSIONAL PROFILE

HR and administration professional with experience in recruitment and selection, HR administration, customer service, data capturing, record keeping and stakeholder liaison. Experienced in managing recruitment processes from vacancy advertising and candidate screening through interviews, contracts and onboarding. Currently working in customer service/call-centre environments, with additional experience in banking-related personal loan applications. Holds a Bachelor’s degree in Human Resources Development from CPUT.

CORE SKILLS

Recruitment & Selection • HR Administration • Candidate Screening & Interviews • Onboarding • Database Management & Record Keeping • Data Capturing & Verification • Customer Service • Stakeholder Liaison • Microsoft Office • SAP • Persal • Oracle • Zendesk PROFESSIONAL EXPERIENCE

Inbound Call Centre Agent — FNB, Cape Town November 2025 – Present

• Handle personal loan applications.

• Provide customer service and support in a call-centre environment. Customer Service Agent — Capita, Cape Town September 2024 – Present

• Provide customer service in the British Gas customer fulfilment environment. Senior Recruitment Officer — Primeserv Outsourcing, Cape Town June 2024 – Present

• Manage the recruitment office.

• Manage recruitment and selection, including database management, advertising of positions, screening, assessments, interviews, contracts, background checks and onboarding.

Recruitment Consultant — Workforce Staffing Agency, Cape Town November 2021 – Present

• Manage recruitment and selection processes and HR administration.

• Liaise with clients, site managers and candidates.

• Meet deadlines and support onboarding.

• Capture and maintain personnel records.

• Advertise vacancies and conduct interviews and assessments. HR Clerk — Statistics South Africa, Cape Town December 2021 – June 2022

• Manage recruitment office administration and recruitment and selection activities.

• Source candidates; screen and shortlist applicants.

• Process contracts, appointments, terminations and payment enquiries. Admin Clerk — TAKEALOT.com, Cape Town June 2021 – November 2021

• Provided administration support in the Returns Department. Data Capturer — City of Cape Town, EPWP Data Centre November 2018 – July 2019

• Captured job statistics on the EPWP National Reporting System.

• Archived documents and verified data on SAP Production.

• Worked as a team leader and performed quality checking of worker contracts.

• Received and processed contracts.

HR Intern — City of Cape Town Municipality, Corporate Services: Human Resources December 2016 – June 2018

• Maintained electronic and physical Employee Relations and disciplinary hearing files.

• Provided general administrative assistance to the Employee Relations Head of Department.

• Prepared monthly statistics on disciplinary hearings.

• Took minutes at meetings.

Customer Service / Cashier / Sales — Jet Canal Walk, Edcon May 2011 – May 2013

• Performed cashier, sales and customer service duties. EDUCATION

Bachelor’s Degree / HRD (Bachelors) — CPUT, Cape Town January 2013 – December 2016 ADDITIONAL INFORMATION

Willing to relocate: Anywhere

REFERENCES

Available on request.

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