Collections Operations & Executive Coordinator

OBJECTIVE

Bring my Management experience into a fast paced, team oriented environment,

maintain the excellence that has already been established by your organization,

and work towards growing together as a Company.

EDUCATION

Palmyra High School Palmyra NE May 1993

High School Diploma

Metro Community College Business Management Currently enrolled

EXPERIENCE

Accredited Collection, Service Inc November 2011 – Current

Executive Coordinator- Responsible for managing the day to day operations of

the Collections Department, Collector training programs, and Quality

Assurance department. Responsible for recruiting new staff, working with

staffing agencies, calculating employee hours for payroll, and oversee staff is

following all federal and state laws. Handle current/future vendor/client

relationships to ensure that all needs are being met as well as develop

partnerships for future company growth. Involved in forcasting current

expenses and staffing needs, setting productivity standards and office

policies.

Accredited Collection, Service Inc May 2003- November 2011

Sr. Team Leader- Responsible for managing the day to day operations of

the Collections Department, Collector training programs, and Quality

Assurance department. Responsible for recruiting new staff, working with

staffing agencies, calculating employee hours for payroll, and oversee staff is

following all federal and state laws.

Accredited Collection, Service Inc September 1999 – May 2003

Collection Specialist-Responsible to contact individuals by both phone

and mail to resolve their outstanding debts that have been placed in collections.

Negotiate payment plans as well as discuss avenues to clear their balances.

Kmart August 1998-December 1998 (seasonal position)

Cashier- Responsible for giving outstanding Customer Service, handling

cash, answering customer questions, and resolving customer complaints.

L.M Berry Company June 1994-August 1999

Yellow Page Ad Specialist-Responsible for answering all questions from

Sales Representatives, communicating through email, phone and in person,

regarding their yellow page ad specs. Proof read all Yellow page ads

submitted for printing ensuring that all ads met the correct size, layout and

qualifications for printing.

Super Saver May 1994-August 1998

Bakery- Responsible for packaging products for retail, helping customers

with custom bakery and cake orders, stocking shelves, getting product ready

for the Bakers the next day to ensure product would be made and readily

available the next morning.

Bill’s Grocery November 1992-August1993

Cashier/Stocker-Responsible for unloading and loading of trucks when

product was shipped in, handling of money, stocking/facing shelves,

carry out customer’s groceries as needed.

SKILLS

Registered member of ACA

Licensed Collector through ACA

Excellent Communication and Organizational skills

Able to multitask while continuing to maintain efficiency and accuracy

JENNIFER BAIER

[Type your address] [Type your phone number] [Type your e-mail address]

JENNIFER BAIER

641 N Fowler Ave Apt 131 Clovis CA 936**-***-*** 4486 *********@*****..***

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