Loan Servicing & MERS Lien Release Specialist

To obtain the position of a Loan Servicing Specialist in a financial domain wherein my skills and abilities will enhance the growth of the organization. Core Competencies: Over 10 years of experience in Mortgage industry. Detail oriented with good customer service skills. Excellent written and verbal communication skills.

Professional Experience

Loan Depot, Irvine, CA 11/12/2019 to current

MERS Lien Release Administrator Sr

oManage the daily processes and operations of all MERS-related functions and responsibilities for MERS Lien Release Department to include the MERS registrations, MERS eRegistry, HELOC registrations and MIN transfers.

o Manage MERS data reconciliations, exceptions and errors by pulling MERS daily reports.

oAssist Management with MERS Data Integrity reconciliation of the organization’s loan portfolio as it compares to all registered and deactivated Mortgage Identification Numbers (“MIN”) in the MERS Online and Solex evault to Servicing system.

oPrepare and format MERS-compliant flat files for Mortgage Identification Number (MIN) updates in MERS.

oCoordinate, track, and reconcile collateral file requests with authorized document custodians across agency portfolios (GNMA, FNMA and FHLMC).

oOversee third-party vendor operations with Old Republic Title to ensure the accurate and timely execution of lien releases.

oObtain Deed of Trust or Mortgage Recording information and assignments as needed.

oCollaborate with outsource vendor Old Republic Title to complete Lien Release requests within State and county timelines.

oResolve daily operational lien release exceptions with Old Republic Title to minimize recording delays.

oAssists all departments with MERS and lien release related inquiries.

oValidate data integrity by executing secondary quality assurance checks on completed workflows.

oProvide vendor and tracking reports to management.

oMaintain and update departmental policies and procedures to ensure alignment with organizational objectives.

Rushmore Loan Management, Irvine, CA

Special Loans Specialists 10/01/2015 to 11/08/2019

oForensic Audit and Rectification of newly acquired ARM and modified loans from Acquisitions.

oReview/Audit Collateral files and Note of ARM, DSI, Pay option ARM and Bi-weekly Loans with upcoming change calculations.

oProduce and Audit of Monthly ARM Change Notifications to Borrowers.

oIdentifying & deciphering prior servicer ARM data and ARM plans in comparison to what boarded in the servicing system.

oCreate ARM Plans based on needs, (Interest Only, and Option ARM).

oUpdate Daily, Weekly, and Monthly ARM indices.

oProcess system changes on Black Knight’s MSP servicing system for Loan Modifications

oBoards P&I and modified terms on the acquisition loans.

oManage SSCRA loans and updates accordingly in Black Knight’s MSP servicing system.

oManage maturing loans balloon notification.

oTrained new associates.

PMI/MI Billing Specialist 10/1/2014 -10/1/2015

oFacilitate the disbursement and maintenance of hazard insurance claims premiums. Ensures all optional insurance premiums are remitted to carriers in a timely manner.

oResearch assigned tasks in addition to exception items from various sources.

oProcess PMI deletions.

oActivate BPMI for each MI company on individual website.

Department of Consumer Affairs Specialist 3/24/2014- 10/1/2014

oResponsible for day-to-day correspondence research.

oRespond to customer, investor, or other 3rd party inquiries. Research and prepare documentation/analyzing requests in accordance with CFPB and RESPA guidelines.

oRespond through written correspondence to customers, investors, or other 3rd party inquiries.

oResearch and resolve problems and errors on borrower loans.

oManage and monitor offshore team processes.

oAllocate workflow to offshore team.

oQC and audit payoff demands before distribution.

oSubmit credit corrections to Equifax, Experian and TransUnion.

oProvided customer service support to all areas of loan servicing.

oPerformed other duties as assigned.

oTrained new associates

QBE First, Irvine, CA Client Support Specialist 5/29/2012 - 3/19/2014

oAssisted in the development of processing and procedures as well as various special projects

oAct as Client liaison to process and resolve client request/inquiries.

oAssist Supervisor with training and development to Client Support Associates

oProcess loans from Exception Queues, research and confirm accurate insurance and escrow information, disburse/reconcile Insurance premiums, process reports and specialized queues

oManually request insurance bills from insurance companies

oSet up new insurance payees.

oUpdate insurance lines in MSP as requires

American Home Mortgage Servicing, Irvine, CA Investor Reporting Analyst 8/2008 to 4/2009

oManagement, tracking, reconciliation, reporting of investor-related transactions/accounts

oAnalyzed, modified, completed and resolved discrepancies on various loan activity reports to ensure all data is correct and that all activity is accounted for

oComputed and prepared investor remittances accurately and timely and in accordance with Company procedures and Pooling and Servicing Agreements

oTracked, recorded, and reconciled financial transactions, such as refund checks, advances, and transfers, and ensure bank balances are accurate and sufficient for transactions

oResearched and responded to investor and trustee inquiries

oPrepared various reports for remittance, delinquency, and losses as required by investors, trustees, Pooling and Servicing Agreements, (i.e. Pool-to-Trust Reconciliation)

oCoordinated clearing of reconciling items for general ledger and investor accounts

Option One Mortgage, Irvine, CA

Sr. Legal Actions Portfolio Manager 09/2006 to 08/2008

oSupervised a team of six associates

oProvided initial and ongoing training to the Final Settlement team/ US/Offshore associates, communicate changes within the department and the company as a whole

oCreate and reinforce Department policy and procedures as well as insuring investor guidelines and requirements are adhered to

oAssist contractors with any changes to department work databases, and process inquiries and audits via website

oResponsible for assisting MI claims Sr. with MI curtailed/Denied Report, resulting in Investor refunds or department write offs

oMentor and train associates on the floor

oReport all associate and workflow issues and department numbers to management

oFacilitate weekly meetings and monthly meetings with offshore associates

oAssist in implementing all changes in investor claim/refund process

Final Settlement Specialist 7/2003 to 09/2006

oResponsible for reconciliation of Corporate Advance Balances and various GL accounts on all liquidated residential first and second lien mortgage foreclosure accounts to ensure minimal risk and exposure to the Company and its Investors.

oResponsible for filing investor claims and refunds

Loss Mitigation Coordinator 3/2002 to 7/2003

oResponsible for providing support to a team of Loss Mitigators seeking Default resolutions on mortgage loans in foreclosure through direct development, maintenance and distribution of various reports

oDefault resolutions, inventory and other loss mitigation related data and reports

Ameriquest Mortgage Company, Orange, CA Senior Loan Counselor/ Cashiering 1995/2002

Skills

oExtensive report and database management, analysis, tracking, training and updating

oTroubleshooting and resolutions of complex processes, procedures, and database issues

oCreation of Company policies and procedures; management and workflow

oCreation and implementation of database and procedural training materials

oAdvanced knowledge of Microsoft Office Suite, including Excel, Word, Access, Outlook

oProficient with Black Knight’s MSP servicing system

oKnowledge of various databases and corporate loan servicing systems.

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