Client Services & Account Management Leader

Desiree Cavanaugh

Brentwood, NY ***** +1-631-***-**** ******.**@*****.***

Professional Summary

I am looking for a place to call my next home. I have many years experience and many skills to contribute. Some of these skills include attention to detail, multitasking, staying calm and excelling in high speed high demanding atmospheres, a team player, a hard worker, a fast learner, reliable and extremely loyal. Work Experience

Client Services Manager

MVS Mailers Inc Hauppauge, NY

May 2003 to November 2025

This was a very busy high demanding industry with over 50 employees. I I started at MVS Mailers as a receptionist from 2003-2005. I answered phones, directed calls, scheduled appointments, filed and light data entry. I was promoted to Customer Service in 2006-2013. During this time I handled many accounts . I answered inquiries, resolved issues, processed orders from beginning to end and built great relationships with each client. In 2014 I was promoted to Client Service Manager for Financial Clients. I oversaw client relationships, ensured satisfaction with their day - to -day needs, managed service teams and resolved complex issues and made sure every proxy season was successful. Education

Liberal Arts & Sciences (Associate's degree)

Suffolk County Community College Brentwood, NY

September 1999 to May 2001

General Studies (High school diploma or GED)

Brentwood High School Brentwood, NY

September 1996 to June 1999

I was in honors classes an exceled in English

Skills

Customer relationship building Productivity software Organizational skills Customer relationship management Customer relationship management (CRM) integration Data analysis skills Microsoft Excel Mentoring Phone communication Client relationship development Post-sales client support Customer support Computer literacy Customer retention Financial Account management Client services Data entry in Excel English Account management Microsoft Outlook Client communication Training & development Data entry - Data entry experience (More than 20 years) Manufacturing facility Customer communication Enhance product knowledge Closing sales leads - Average sales lead-to-close time (1-3 months) Achieving large sales - Largest sale achieved ($50,000-

$100,000) Problem-solving Cold calling Sales goal setting Communication skills Sales follow- up Operations management Interpersonal skills Project management Adobe Acrobat Managing customer accounts Microsoft Office Team management Financial services Financial concepts Experiential learning Supervising experience Leadership Manufacturing company experience Attention to detail Cross-functional communication Customer feedback analysis Presentation skills Client interaction via phone calls High client volume Closing sales Microsoft Word Marketing Agility New customer acquisition - Increase in new customer acquisition (More than 75%) Time management Negotiation B2B Relationship building Sales Typing Client services team lead experience Customer service Order entry Schedule management Conflict management Additional Information

Authorized to work in the US for any employer

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