Remote Client Experience Coordinator Candidate

MADISON GUILLOT

CUSTOMER SERVICE OPERATIONS SUPPORT TRAVEL COORDINATION

Warwick, New York 985-***-**** *****************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented customer service and operations professional experienced in client communication, schedule coordination, accurate recordkeeping, payment handling, and managing changing priorities. Brings extensive personal experience researching multi-destination travel, developing detailed itineraries, comparing airfare and hotels, tracking reservations, and adjusting plans when schedules change. Known for dependable follow-through, discretion, calm problem-solving, and learning new systems quickly. CORE SKILLS

Travel research and itinerary planning Destination research Airfare and hotel comparison Reservation tracking Schedule and calendar coordination Client communication Service-provider coordination Issue resolution Recordkeeping and data accuracy Payment processing Confidentiality Microsoft Word and Excel Google Drive, Docs, Gmail, and Maps Adobe ChatGPT Quick adoption of new software

PERSONAL TRAVEL-PLANNING EXPERIENCE

Independently research and organize personal and group trips involving flights, hotels, rental cars, ferries, transfers, ground transportation, dining, and activities. Build day-by-day itineraries, compare options for quality and value, track confirmations and reservation details, and revise plans around timing, availability, and last-minute changes. PROFESSIONAL EXPERIENCE

Ophthalmic Tester

Eye Physicians of Orange County, Goshen, NY May 2025 - Present

• Guide patients through detailed testing with clear, reassuring communication while maintaining accurate, confidential records.

• Coordinate with physicians and staff to keep patient flow organized and adapt calmly to schedule changes and competing priorities. Barista / Customer Service

Greenwood Lake Roasters, Greenwood Lake, NY Feb 2023 - Feb 2025

• Managed high-volume customized orders and payments while providing warm, personalized service and resolving customer concerns promptly.

• Built strong relationships with regular customers by remembering preferences and communicating professionally. Office Manager

Augie's Exterminating Feb 2017 - Sep 2020

• Managed office operations, customer communication, service records, and scheduling based on urgency, location, and staff availability.

• Handled last-minute changes, coordinated field staff, and kept customers informed from the initial request through service completion. Self-Employed Math Tutor

Independent Aug 2015 - Feb 2023

• Managed an independent client schedule, coordinated appointments, prepared personalized materials, and tracked student progress.

• Adapted communication to individual needs and maintained dependable long-term relationships with students and families. Private Nanny

Multiple Families 2014 - 2022

• Coordinated schedules, transportation, and activities with reliability, discretion, flexibility, and strong judgment. EDUCATION & CREDENTIALS

General Studies, Concentration in Mathematics - Delgado Community College, New Orleans, LA Licensed Esthetician, 2022 - Cosmetology Institute, New Orleans, LA

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