Client Benefits Representative - HR Operations
Resume:
***********@*****.***
Orlando, FL 32828
Education
Master of Science- Public
Administration
University of Central Florida
Bachelor of Science: Healthcare
Management
Southern New Hampshire
University
04/2019
Associate of Science:
Occupational Therapy Assistant
Keiser University
Licensed Occupational Therapist
Assistant- State of Florida, #17354
NPI- 108*******
06/2017
Associate of Arts: General
Studies
Broward College
Rossana Cuervo Mideros
www.linkedin.com/in/rossana-cuervo-mideros-6107a618b Analytical and detail-oriented operations and administrative professional with 18+ years of experience supporting workforce operations, human resources, and organizational initiatives within federal and private-sector organizations. Proven success coordinating high-volume administrative processes, managing complex workloads, maintaining accurate records, analyzing operational data, and supporting cross-functional teams in fast-paced environments at NASA and the U.S. Department of Veterans Affairs. Advanced proficiency in Microsoft Excel and experience using enterprise systems including SAP, HR Smart, VATAS, eOPF, VISTA, and LPAT to improve efficiency, monitor workflows, and ensure compliance. Recognized for exceptional organization, problem-solving, communication, and the ability to adapt quickly while working independently and collaboratively in remote and technology-driven environments.
Experience
National Aeronautics and Space Administration (NASA) –Technical Monitor Representative
01/2025 – 01/2026
Kennedy Space Center, FL
• Support the Technical Performance and Contract Management Branch (NE-TB) by coordinating LASSO II contract-related tasks in collaboration with the COR team
• Assist in the integration and management of engineering-related administrative activities under the guidance of assigned mentors
• Help process and track Purchase Requests (PRs), including routing Project Definition Forms (PDFs) through LPAT steps and coordinating technical direction numbers
• Perform data gathering, analysis, and reporting in support of engineering and technology operations, aligning with KSC’s strategic objectives
• Participate in knowledge-sharing sessions, team-building activities, and center-wide initiatives to foster collaboration and continuous improvement
• Contribute feedback on internal processes to enhance service delivery and operational efficiency
Veterans Health Administration - Human Resources Assistant 07/2022 - 12/2024
Orlando, FL
• Assists Specialists in Coordination, monitoring, and administration of an effective hospital general subject training program. Assists in proving guidance that is compliant and participates with program requirements by all services
• New Employee Orientation Coordinator, load and update new employee data into VISTA, contact service ADPACS, TMS managers, Office of Information and Technology, and Buddy Coordinators to ensure all new employee information is received and loaded in system.
Languages
Proficient – English & Spanish
References
Available upon request
• Utilize various computer programs, such as HR Smart, VATAS, eOPF, VISTA to verify and update employees and providers.
• Tracking and routing correspondence requiring signatures and approval.
• Assist human resource specialists complete state exemptions for VA physicians.
• Tracking and managing monthly service and retirement reports to determine eligibility for service pins and certificates for employees.
• Update and load Community Care Provider requests for Pharmacy, missing National Provider Identifier for Healthcare providers and Person class codes. Therapy Essentials Inc - Certified and licensed Occupational Therapy Assistant Orlando, FL
03/2021 - 07/2022
• Planning treatment for pediatric population and adults moderate to mild disabilities
• Coordinating treatment with other health care personnel
• Coordinating with teachers from preschool and daycare
• Implementing the plan of care through direct treatment
• Providing instruction and education to patient, family, and caregivers
• Participating in multidisciplinary patient care conferences
• Providing accurate, timely documentation of treatment Abi's Place Dba Zimmerman School House- Office Manager & Certified Occupational Therapy Assistant
Coral Springs, FL
08/2014 - 02/2020
• Planning treatment for pediatric population moderate to mild disabilities
• Planned, implemented, and documented treatment for pediatric and adult populations with mild to moderate disabilities while collaborating with healthcare providers and educators.
• Managed operations for a private school serving children with disabilities, including payroll, billing, QuickBooks management, and insurance verification.
• Maintained accurate patient, student, and employee records while ensuring adherence to regulatory standards.
United States Marine Corps - Financial Management Resource Analyst and Supply
09/2007 - 07/2011
Okinawa, Japan/ San Diego, California
• Camp Pendleton, California
• Perform accounting, budgeting and all financial management duties for appropriated funds supporting the operating forces and supporting establishments
• Maintaining, monitoring reconciliation and preparation of accounting records
• Performed duties which include receiving, inspecting, locating, storing, safekeeping, shipping, material return and disposal of supplies and equipment as relates to ground supply operations
• Maintained locator system, conduct inventories and input data entry
. transactions and retrieval of historical records
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