Bilingual Administrative Assistant and Front-Desk Support

Fernanda Seidl Ferretti

+1-786-***-**** ********.********@*****.*** Miami, FL

PROFESSIONAL SUMMARY

Bilingual administrative and customer service professional, fluent in Portuguese and English, with over 15 years of experience supporting front-desk operations, phone-based communication, and office administration in a high-volume, detail-driven environment. Skilled at entering and maintaining accurate records, preparing and organizing documentation, and coordinating scheduling and correspondence. Comfortable managing multiple administrative tasks at once with a courteous, service-oriented approach to callers and visitors. CORE SKILLS

• Front-desk and reception support: greeting visitors, routing calls

• Bilingual communication: Portuguese and English (fluent in both)

• Data entry with strong accuracy and attention to detail

• Document preparation, filing, and recordkeeping

• Scheduling, correspondence, and general clerical support

• Multi-channel communication: in-person, phone, and email

• High-volume, fast-paced office environment experience

• Strong organizational skills and ability to prioritize tasks

• Courteous, customer-service-minded demeanor

• Reliable, punctual, and committed to attendance standards PROFESSIONAL EXPERIENCE

Customer Service Agent & Loans Analyst Caixa Econômica Federal (Brazilian Government Bank) 2009 – 2026

Full-time customer-facing role in one of Brazil's largest public financial institutions, serving a high volume of clients daily across in-person, telephone, and email channels.

• Provided front-desk and administrative support to a high volume of clients daily, welcoming visitors and routing inquiries to the appropriate department.

• Answered and managed a high volume of inbound phone calls professionally, providing clear information and directing callers appropriately.

• Entered, updated, and maintained customer and account records with a high level of accuracy in line with strict regulatory and procedural standards.

• Resolved customer complaints and service issues efficiently, identifying solutions and following through to ensure satisfaction.

• Communicated with clients via telephone, email, and in person in both Portuguese and English, maintaining accurate documentation of every interaction.

• Coordinated general clerical tasks — scheduling, correspondence, and document preparation — to support smooth day-to-day office workflow.

• Prepared, organized, and filed documents into internal recordkeeping and imaging systems, ensuring accessibility and accuracy of information. Summer Camp Instructor Creating Me 2026

Planned and delivered daily programming for children at a summer camp in Miami, coordinating closely with parents and staff.

• Communicated regularly with parents about children's progress and daily activities, maintaining a professional, responsive tone.

• Supervised groups of children throughout the day, maintaining a safe, organized, and supportive environment.

• Managed multiple concurrent responsibilities — planning, supervision, and materials organization — independently each day.

Workshop Facilitator & Educator SENAI FACCAT Unisinos Rede Calábria 2014 – 2024 Facilitated workshops and training sessions for diverse groups including students, adults, and children in socially vulnerable situations.

• Delivered clear verbal instructions and guidance to groups of varying ages, backgrounds, and needs.

• Managed group dynamics and individual needs simultaneously, maintaining a calm, organised, and supportive environment.

• Demonstrated strong interpersonal skills and cultural sensitivity when working with diverse communities.

Freelance Designer & Client Relations Self-Employed 2004 – Present Ongoing client-facing freelance practice managing project communication from brief through delivery.

• Maintained direct communication with a diverse international client base, managing expectations and resolving issues throughout each project.

• Handled multiple concurrent client relationships independently, demonstrating strong organizational and time management skills.

EDUCATION

Master's Degree in Design Unisinos Brazil

BA (Hons) Graphic Design Oxford Brookes University Oxford, UK Associate Degree in Business Management Uninter Brazil Visual Arts Teacher Certificate R2 Pedagogia Brazil LANGUAGES

Portuguese – Native English – Fluent Spanish – Conversational

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