Call Center Supervisor and Quality Control

***** *********** ***, *********, **, ***** •

**************@*****.*** • 346-***-****

ANDREA SANDERS

PROFESSIONAL SUMMARY

Call Center Supervisor with over 10 years of experience in managing teams and enhancing customer satisfaction in high-pressure environments. Demonstrated proficiency in streamlining operations and implementing effective troubleshooting protocols, leading to increased customer loyalty and operational efficiency. Adept at utilizing advanced communication skills and quality control measures to drive team performance and achieve consistent service excellence. EMPLOYMENT HISTORY

FULFILLMENT ASSOCIATE Apr 2024 - Aug 2025

Amazon Missouri, TX

CALL CENTER SUPERVISOR Sep 2022 - Apr 2023

CCT RANDSTAD US, LLC

• Managed a team to deliver high-quality customer support, resolving product issues and facilitating parts orders for major appliance brands.

• Implemented effective troubleshooting protocols that expedited complaint resolution, enhancing customer satisfaction.

• Monitored and upheld service standards to ensure consistent customer satisfaction and loyalty. CALL CENTER SUPERVISOR May 2013 - Mar 2020

Margaritaville Casino Bossier, LA, USA

• Enhanced customer satisfaction by guiding team members on performance metrics and consumer engagement techniques.

• Contributed to call center operations by directly handling customer inquiries and issues as needed.

• Improved CSR productivity through targeted individual coaching sessions, reinforcing company objectives and performance standards.

CALL CENTER CUSTOMER SERVICE Jul 2011 - Feb 2013

Teleperformance

EDUCATION

AUG 2006 - JAN 2007

Texas Education Agency Austin,Tx 78701

SKILLS

Microsoft Products, Customer Service, Quality Control, Communication, Team Management. Efficiently manage inventory processes, ensuring timely and accurate order fulfillment. Coordinate product picking and packing with precision to meet Amazon's quality standards. Streamline shipment processes, achieving consistent on-time delivery for customer satisfaction. Maintained customer databases, ensuring data accuracy for seamless call center operations. Organized data entry tasks, optimizing workflow and enhancing team efficiency. Processed customer documents, resolving discrepancies to uphold data integrity and service quality.

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