Executive Operations & P&L Growth Leader

Shantel P. Tracy-Wazny

***** ***** *** * ******, WA 98338 * ******@*******.*** * 253-***-****

Executive Management

Communication/Presentations * Resource Allocation and Optimization * Product Implementation * Coaching and Mentoring * Relational Management * Process Improvements * Operations * Emotional Intelligence

An accomplished executive with multi-faceted experience in multi-unit operations, P&L oversight, reconciliation, managing, training, and marketing involving developing and growing organizations. A result orientated, self-motivated-decisive leader with strategic planning and forecasting experience. A proven track record increasing sales, growing the bottom-line while spearheading operational standards and improvements to drive productivity and reduce overall costs. Excel in demanding diverse environments with opportunities to administer dynamic change.

Core Competencies

Organizational Skills Interpersonal Skills Market Planning Risk Management Time Management

Compliance Scheduling Fund Raising Cost Analysis Legal Knowledge

Public Relations Budget/P&L Asset Protection Forecasting Software Prof.

Product Implementation Visionary Leadership Retention Initiatives Problem Solving Data Analysis

Develop Training Project Oversight Technology Assessment Administrator Business Practice

Professional Experience

DoD 68g Patient Administration Specialist Agent-Epic Govt. Fife, WA 12/17/24 – 8/22/25

Clinical patient administration tasks within the military healthcare facilities. Managing and maintaining confidential information and digital patient medical records in compliance with federal regulations for military personnel, veterans and their families. Processing patient information, scheduling, managing appointments, verifying insurances while collaborating with medical staff to facilitate smooth operations with all West Coast military-based clinics.

Medical terminology, administrative concepts, procedures and processes

Jack in the Box, AJP Enterprises, LLC, Owner/Partner Fife, WA 5/2010 -11/2013

Proprietorship/ partner with Steve Wazny (husband) on a 10% buy-in operations partnership. Overseeing encompassed operations and increasing net worth and bottom-line profitability for investment return. Startup office in Fife, interior hardware, design, and infrastructure. Partner to Partner Operations-Competitive Strategic Planning, Liaison, Entrepreneur, Coach and Consultant.

Assisted in creating and implemented a responsive Corp headquarters while driving organization profitability.

Cafe Chili Peppers, Inc. Owner/Partner Eagan, MN 3/2009 - 04/2010

Lead operations and direction with full responsibility for bottom-line factors, including short & long-term provisions and marketing as well as created overall restaurant ambiance. Redefined organizational structure; oversee pricing decisions and perform financial evaluation and results. Assisted in menu and recipes (flavor profiles) and creation.

Created a responsive and driven organization resulting in a ground up business model.

Exceptional Services Express, LLC (E.S.E.) President - Owner/Operator Graham, WA 8/2005 - Present

Lead operations and direction with full responsibility for bottom-line factors, marketing, budget, project planning & management. Hiring subcontractors, safety & regulatory compliance, material acquisition for interior painting, product acquisition, cleaning, installation, and interior design, negotiations, coordination & project oversight, full administration.

Created a responsive and driven organization resulting in increased profitability.

Tacoma News Tribune, Independent Contractor Puyallup, WA 4/2003 - 3/2004

Ensure full delivery of product and territorial sales for organization. Drive product sales and business operations. Developed and implemented strategic planning and route development, sales objectives, and training for substitute delivery personnel, record keeping, customer interaction, time mgmt., and distribution.

Increased area revenue by 8% with 456+ accounts.

Achieved extraordinary rapport with overall efficient service and sales, delivery, marketing tactics, and deadline adherence.

Great Northwest, LLC. (T. G. I. Fridays), General Manager - Area Auditor Tacoma, WA. 6/2000 - 9/2002

Directed sales and business development functions as well as corporate unit compliance in Washington regional territory. Aligned and directed subordinate management and staff for optimal organizational results in productivity, proficiency, and efficiency. Participated in unit development and implementation of new product rollouts, vendor relations and negotiations, product theoretical, inventory spreadsheets, and file creation. Simultaneously held multiple positions while attaining exemplary results, bar manager, service manager, area auditor, corporate trainer, and floater. Established marketing and sales objectives and assisted in forecasting.

Increased sales margins by 46%; exceeded budgets and tightened margins.

Increased quality assurance for parent company corporate operational standards.

Successfully developed management teams to achieve record sales exceeded standards by an initial 15%.

Managed and developed 326 associates in multiple units while driving overall service, sales, and execution.

Cucina Cucina, LLC., General Manager Renton, WA 8/1996 - 8/1999

Direct sales and business development functions including new product marketing and roll-out, customer relationship development, and order fulfillment. Implemented cross sectional team training, coaching, and mentoring. Maintained operational excellence while driving product sales and business operations.

Increased sales margins by 43%; exceeded budgets and tightened margins.

Increased and exceeded parent corporation company quality and assurance standards.

Promoted and developed new menu items and successfully trained teams to achieve record sales that exceeded standards initially by 9%.

Received “Best overall company Profit and Loss Award” six quarters running.

Daka International, Fuddruckers, LLC., General Manager / Area Director Lakewood, CA 10/1987 - 4/1995

Managed remote manager and associate’s activities while directing sales and business development functions, including new product marketing and roll-out and customer relationship development. Responsibilities included planning, scheduling, hiring, training, P & L application and oversight, policy adherence and regulatory compliance. Served as principal advisor to Director of Operations in all matters pertaining to areas of P & L’s, information collection and analysis. Responsible for marketing and graphic design on local in-house promotions. Implemented cross-sectional team training, coaching, and mentoring.

Created first National Training Store for Fuddruckers Corporation.

Consistently met operational standards and increased profits by 5%.

Created and implemented employee filing system, theoretical inventory system, and company spreadsheets.

Created district-wide area promotions decreased overall food & beverage costs.

Education and Credentials

Divinity * Professional Counseling Seminary (MA) 2014 * LIBERTY UNIVERSITY, Lynchburg, VA

Religious Education * Humanity Admin and Education (MA) 2011 * LIBERTY UNIVERSITY, Lynchburg, VA

Christian Leadership * Business/Theology (MA) 2010 * LIBERTY UNIVERSITY, Lynchburg, VA

Bachelor of Science Business Administration (BSBA) 2008 * University of Phoenix, Tacoma, WA

Certificate of Medical Transcription * Norcross, GA

Graphic Design & Commercial Advertising (Specialty Degree) * Platt College, Eagle Rock, CA

Undergraduate Work (AA) * Glendale Community College, CA / Pierce College, Puyallup, WA

Billing West High School Graduated 1984 * Billings, MT

Professional Associations

Phi Theta Kappa * Honor Society Member * Dean’s List.

Parent Teachers Association (PTA) * Board of Directors * Yearbook Coordinator, Graham, WA

Technical Proficiency

Platforms: Windows - Applications: Microsoft (Word, Excel, Access, PowerPoint, Outlook, Edge, Media)

Adobe Photoshop, Social media platforms, Website creation tools, Virtual meetings, Automated Healthcare Systems, Medical Treatment Centers (MTF), Cybersecurity, Defense Medical Logistics Standard Support, Medical Operational Data Systems (MODS), Medical Health Systems (MHS GENESIS), CRM Platforms: JotForm, Google Forms,

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