Administrative Assistant: Scheduling & Customer Support

KELSIE POWELL

Administrative Assistant Scheduling & Customer Support

**** ****** **. ***********, ** 77546 832-***-**** ************@*****.*** PROFESSIONAL SUMMARY

Detail-oriented administrative professional with 10+ years of experience in scheduling, customer service, telephone communication, data entry, record maintenance, and office operations. Experienced working both on-site and remotely while independently managing scheduling, customer communication, documentation, and database management. Currently completing an Associate of Science in Health Science with 2 courses remaining and seeking to transition strong administrative skills into remote patient scheduling or healthcare support. CORE SKILLS

• Appointment & Calendar Scheduling • Client Intake & Registration

• Insurance Verification - Foundational Knowledge • HIPAA Privacy & Confidentiality - Knowledge

• Medical Terminology - Foundational Knowledge • Patient Registration - Foundational Knowledge

• Inbound & Outbound Calling • Data Entry & Database Management

• Electronic Recordkeeping • Multi-Line Phone Systems

• Customer Information Verification • Appointment Confirmation & Follow-Up

• Customer Service & Issue Resolution • Confidential Information Handling

• Document Management • Microsoft Word, Excel & Outlook

• Remote Administrative Support • Multitasking & Prioritization

• Independent Time Management • Attention to Detail

• Written & Verbal Communication • Professional Phone Etiquette

• Problem Solving • Record Maintenance

• Spreadsheet Management • Correspondence & Email Management

• Time-Sensitive Scheduling • Data Accuracy & Quality Control

• Adaptable & Quick Learner

PROFESSIONAL EXPERIENCE

Administrative Assistant Scheduling & Customer Support 2014 - Present Best American Iron and Metal - Houston, TX

• Work in a hybrid capacity, completing a portion of administrative responsibilities remotely while independently managing priorities and deadlines.

• Coordinate meetings, appointments, schedules, and other time-sensitive arrangements for supervisors and team members.

• Communicate with customers by phone and email; respond to questions, provide information, and route calls as needed.

• Maintain accurate customer contact information and update records in the company database.

• Perform detailed data entry and verify information for accuracy when processing business records and transactions.

• Complete scheduling, customer communication, recordkeeping, and administrative tasks independently when working remotely.

• Prepare and maintain correspondence, records, spreadsheets, and other office documentation.

• Support daily office operations and work directly with managers and company ownership. Receptionist Customer Service 2010 - 2014

Best American Iron and Metal - Houston, TX

• Served as a primary point of contact for customers by phone and in person.

• Answered and directed incoming calls using a multi-line telephone system.

• Assisted customers with questions and connected them with the appropriate staff member.

• Maintained organized files and administrative records; created and updated spreadsheets.

• Scanned, faxed, filed, and processed business documents and managed incoming and outgoing mail.

• Assisted with customer payments, receipts, and transaction documentation. EDUCATION

San Jacinto College - Associate of Science, Health Science - In Progress 2 courses remaining San Jacinto College - Cosmetology Operator License 2014-2015 TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook) Adobe Scheduling & Calendar Management Data Entry Electronic Recordkeeping Multi-Line Phone Systems Database Management

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