Customer Service Host and Team Player

Roysean Branch

Alexandria, VA ***** • 301-***-**** • *********@*****.*** • WWW: Bold Profile

Professional Summary

Dynamic team player with a proven track record at Nandos Peri Peri, excelling in high-pressure environments and delivering exceptional customer service. Skilled in multitasking and effective communication, adept at fostering positive relationships and enhancing client retention. Demonstrates a strong ability to manage time efficiently and handle unexpected situations with composure. Skills

• Excellent communication skills • Team collaboration

• Multitasking proficiency • Effective time management

• positive attitude with strong team spirit • Flexible schedule Provide excellent customer service and

building relationships

• • Client retention and engagement

Handle unexpected situations with a calm

demeanor

• Ability to communicate clearly and

professionally with guest and staff

•

Work History

Host, 04/2023 to 04/2024

Nandos Peri Peri – 6802 Springfield Mall Suit Springfield VA Demonstrated composure in high-pressure situations, efficiently managing large parties and responding to unexpected events during peak hours.

• Provided detailed information to customers regarding seating arrangements and menu options, ensuring a positive dining experience.

• Handled reservations and to-go orders through online platforms, addressing customer inquiries and concerns while accurately communicating wait times.

• Delivered exceptional customer service by actively listening to guest needs and promptly resolving issues to ensure satisfaction.

• Collaborated effectively with team members and management to promote smooth operations and enhance overall team performance.

• Assisted front-of-house staff in reorganizing tables and seating to accommodate special requests and large groups.

• Maintained a clean and welcoming environment by promptly addressing spills and resetting tables for incoming guests.

• Promoted customer loyalty through the development of positive guest relationships and attentive service.

Education

High School Diploma

Thomas Edison High School - 5801 Franconia Rd, Alexandria VA 22310 References

Amy S

703-***-**** general manager at nandos peri peri

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