Customer Service & Field Operations Professional
Resume:
Mar **** - Present
Mar. **** - June 2016
TANITA ARCHIE
**** ******** ** ***#** Riverside, CA 92508
(323) 244 - 6464 • ************@*****.***
Objective
Results-driven professional with a proven track record of ensuring compliance with company standards, policies, and procedures in the field. Experienced in providing exceptional on-site customer service, support, and product demonstrations to clients. Skilled in conducting installations, maintenance, and repairs while analyzing field data to drive improvements. Seeking to leverage my expertise in customer relationship management and field operations to contribute effectively to a dynamic team and achieve organizational objectives at a forward-thinking company. Key Qualifications
● Proficiency in problem solving, decision making, and critical thinking
● Demonstrated capacity to adhere to policies, regulations, and procedures
● Effective performance under pressure within a team setting
● Diligent attention to detail and commitment to maintaining confidentiality
● Outstanding skills in leadership, communication, and time management
● Solid technical proficiency in MS Word, Outlook, Excel, and Database Management Work Experience
Sales Associate
Hair Science
● Welcome and assist customers with the purchase and promotion of hair care products.
● Handle incoming phone inquiries, manage appointment scheduling, and facilitate payment transactions.
● Maintain and update customer records in the database.
● Address customer account concerns, complaints, and manage collections. Transportation Driver
Chaves Transportation
● Delivered compassionate and reliable door-to-door transportation services tailored to meet the specific needs of mentally challenged individuals.
● Cultivated enduring relationships with passengers, ensuring their comfort and well-being throughout the journey.
● Collaborated effectively with clients and team members to enhance service quality and overall customer satisfaction.
● Demonstrated a commitment to safety by consistently employing defensive driving techniques and maintaining punctuality in arrivals and departures. Call Center Representative
Fitted to a Tee Lending Services
● Provided responsive assistance to clients and vendors by addressing account inquiries via email and telephone.
● Managed inbound and outbound calls efficiently to facilitate order processing and payment transactions.
● Oversaw the processing and documentation of various financial transactions, including those related to bankruptcy, mortgages, loans, and payoffs.
● Maintained an organized database system to accurately record and update information on client accounts, payoffs, and balances.
Jan 2007-Mar 2010
May 2014
Aug 2010
Field Specialist
Idle Air Technologies
● Ensure adherence to company standards, policies, and procedures in the field.
● Provide on-site customer service, support, and assistance to clients.
● Conduct product demonstrations and presentations for current and potential customers.
● Perform product installations, maintenance, and repairs as required.
● Collect and analyze data in the field to identify trends and opportunities for improvement.
● Collaborate with internal teams to address customer needs and resolve issues.
● Maintain accurate records of field activities, customer interactions, and outcomes.
● Participate in training sessions and workshops to stay current on products and industry trends. Education
High School Diploma
Fontana Adult School
Workforce Development
Chaffey Community College
● Certificate of completion
References
Available upon request.
Contact this candidate