Customer Care Specialist, Bookkeeping, Administrative

KISHA PORCHER

Mobile, AL 475-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dependable small-business owner and administrative professional with more than 10 years of experience maintaining business records, tracking transactions, organizing financial documentation, managing inventory, processing payments, and supporting day-to-day business operations. Detail-oriented and experienced working independently with spreadsheets, digital records, payment platforms, and confidential business information. Strong background in accuracy, organization, cash handling, problem-solving, and communicating to resolve discrepancies.

TECHNICAL SKILLS

Microsoft Excel • Google Sheets • Square • Shopify • PayPal • Cash App CORE SKILLS

Financial Record Organization • Transaction Tracking • Data Entry • Spreadsheet Management • Receipt & Invoice Organization • Record Review • Digital File Management • Cash & Payment Processing • Inventory Records • Documentation • Confidentiality • Attention to Detail • Independent Work • Problem Solving • Written Communication PROFESSIONAL EXPERIENCE

Sweet Martha's Family Farmacy Mobile, AL

Founder / Farmer February 2015-Present

• Manage financial and administrative records associated with the day-to-day operation of an independent small business.

• Track sales, expenses, customer payments, purchases, and other business transactions using spreadsheets and digital platforms.

• Use Microsoft Excel and Google Sheets to organize and maintain business information and records.

• Process and track customer transactions through Square, Shopify, PayPal, Cash App, and other business sales channels.

• Organize receipts, purchase information, order records, transaction documentation, and other business files.

• Maintain accurate product, pricing, sales, customer order, and inventory records.

• Review orders, transactions, and business records for missing or inconsistent information and resolve discrepancies when identified.

• Handle customer payment and confidential business information with discretion.

• Communicate with customers, vendors, and other parties to resolve order, payment, and record-related questions.

• Independently prioritize financial recordkeeping, administrative duties, customer service, inventory, and daily business operations. Toasted Yolk Mobile, AL

Bartender December 2025-August 2026

• Processed cash, credit, and electronic transactions accurately using point-of-sale systems.

• Maintained accurate guest tabs and reviewed orders and payments for discrepancies.

• Managed multiple transactions simultaneously while maintaining accuracy and attention to detail.

• Communicated with team members and management to resolve order and payment discrepancies. The Juicy Crab Mobile, AL

Bartender March 2023-November 2023

• Processed cash and electronic customer payments and maintained accurate transaction information.

• Reviewed guest orders and tabs for accuracy and corrected discrepancies when necessary.

• Maintained organized records while managing multiple transactions in a fast-paced environment.

• Handled customer payment information responsibly. The Battle House Hotel & Spa Mobile, AL

On-Call Bartender October 2021-December 2022

• Processed guest transactions accurately during hotel events, banquets, and functions.

• Maintained organized information related to guest orders, payments, and bar inventory.

• Handled cash and customer payment information responsibly and professionally.

• Followed established hotel procedures for transactions, service, and record accuracy. TRAINING

Produce Safety Alliance (PSA) Grower Training Course

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