Customer Service & Logistics Associate

Adewole kehinde

*** * ***** ****, ******** ****3 **********@*****.*** 989-***-****

EDUCATION

Prince George Community College (Information Systems) Largo MD, 2005-2007

Chattahoochee Technical College (Information Systems) Marietta GA 2013-2015

EMPLOYMENT HISTORY

Walmart Caro, MI 2021-2025

Digital Shopper

Responsibilities

Shopped online for Customers who ordered groceries

Also attended and answering the phone, whenever a customer called

Loaded groceries into the customer’s vehicles.

Assist helping customers at the help desk.

Helped in stocking products on the racks.

Remodeled the store during summer

Stocked and unloaded the trucks that brought groceries to the store

Stocked groceries and also did inventory checks on groceries

Capital One Laurel, MD 2018-2021

Call Center

Responsibilities:

Assists customer walk-ins, calls, and emails

Assists and troubleshoot customer concerns using management information request tool

Defines customer needs by identifying job type and their requirements

Processes customers work request by entering information into project management software

Refer customers to appropriate sites for standards, style guidelines and approval process (if applicable)

Documents assignment logistics for photography requests (using the photographic appointment sheet)

Refer customers to the appropriate service personnel to complete service requests

Operates basic office equipment and support software

Informs management of customer challenges and unique requests/circumstances that are irresolvable at the customer service front desk

Performs other duties as assigned

Coca Cola Company Atlanta, 2015-2018

Shipping and Receiving

Responsibilities:

Load and unloaded trucks that brought items to the warehouse

Stacked and pulled stocks for next day shipping

Called customers to schedule appointments on due dates.

Performed inventory checks and scanned all pallets

Nestle Grand Ice Cream Laurel, MD 2012-2015

Warehouse Operation

Responsibilities:

Received inbound Telephone calls and also made outbound calls to private business

Processing of orders over the phone for business

Truck processing (input and output)

Pulled stocks from the store room for next day shipping

Use the forklift to load and unload that brought items to the Warehouse

Covance Gaithersburg, MD 2007-2012

Responsibilities:

Received inbound calls from patients with medical issues

Made outbound phone calls to patients regarding orders (medication)

Processing of conformation letters from insurance companies

Data entry and filling of forms for patients over the phone

Verizon Wireless Columbia, MD 20005-2007

Responsibilities:

Greeted customers upon entry to the store.

Suggestive sales to customers and answering all questions

Explained in details all the plans and company policies to the customer

SKILLS

Computer Skills: Microsoft Office Suite - MS Word, Excel, PowerPoint, and Outlook, Microsoft 365, exchange.

Interpersonal Skills: Work well with groups and teams, excellent oral and writing skills, and outstanding leadership qualities

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