General Manager - Operations and Customer Service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

EDUCATION

KERRA SYLVESTER 832-***-****

******************@*****.***

Houston, Tx 77070

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Organizational

Development

Analytical Thinking Vendor relationships

Staffing Matrix Management Cross-functional

Collaboration

P&L Management Business Administration Schedule Management Team training and

development

Inventory Management Performance Improvements

Cash Handling

General Manager

Zaxbts, Houston, Tx, Jul 2017 - Current

• Organized staff schedules to close gaps and maximize financial results.

• Set team performance targets to motivate and reward staff. Reviewed financial statements and activity reports to measure productivity or goal achievement.

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• Evaluated supplier performance by price, quality and on-time delivery. Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.

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• Upheld brand quality standards across all service levels. Assistant Manager

Popeyes, New Orleans, La, Apr 2013 - Apr 2017

Collaborated with upper management to develop and implement business improvements.

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• Supported recruiting, training, and professional development efforts.

• Supported senior managers with day-to-day operational requirements. Maintained operational performance with skillful execution of opening and closing procedures.

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• Adjusted to multiple demands and shifting priorities in fast-paced work environment. Assistant Manager

McDonald's, New Orleans, LA, Jun 2009 - Mar 2013

• Supported recruiting, training, and professional development efforts.

• Coordinated employee schedules to provide adequate staff coverage.

• Delegated tasks to appropriate staff members for optimum productivity. Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports.

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Associate in Science (A.S.): Business

Colorodo Technical University, Spings Colorodo, Mar 2024

• Graduated with 4.0 GPA

Bachelor of Science (B.S.): Business

Colorodo Technical University, Springs Colorodo, Jun 2025

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