Customer Service & Safety Professional

BETTY FREEMAN

702-***-**** ️ ***********@*****.***

PROFESSIONAL SUMMARY

Customer-focused service professional with 15+ years of experience delivering exceptional guest experiences in fast-paced, safety-conscious environments. Proven ability to remain calm under pressure, resolve customer concerns with empathy, and work collaboratively as part of a team. Highly skilled in communication, conflict resolution, compliance, and multitasking—well-suited for flight attendant roles requiring safety awareness, professionalism, and service excellence. CORE COMPETENCIES

● Customer Safety & Service

Excellence

● Conflict Resolution &

De-escalation

● Verbal & Written Communication

● Team Collaboration

● Time Management & Multitasking

● Regulatory & Policy Compliance

● Problem Solving

● Attention to Detail

● Cash Handling & Financial

Accuracy

● Passenger / Guest Support

PROFESSIONAL EXPERIENCE

Head Cashier

Sprouts Farmers Market Castle Rock, CO 2024–Present Lead and support a customer-facing team in a fast-paced environment, resolving guest concerns with professionalism, ensuring accurate transactions and compliance, and upholding service and safety standards.

Enrollment Specialist

ACI Learning Centennial, CO 2022–2024

Delivered high-touch customer support by clearly communicating complex information, resolving concerns with empathy, and managing confidential records in compliance with institutional policies.

Independent Contractor Driver

Uber Technologies Denver Metro Area 2019–2022

Provided safe, timely transportation while assisting passengers with luggage, delivering courteous service, and maintaining calm, professional interactions in dynamic and high-pressure situations.

Transportation Coordinator

Aurora Public Schools Aurora, CO 2015–2019

Coordinated daily transportation operations with a strong focus on safety, compliance, and clear communication, resolving scheduling issues while maintaining accurate records and service standards.

Customer Support Specialist

Charles Schwab Denver, CO 2006–2011

Provided high-level customer support in a regulated environment, resolving account and transaction concerns with accuracy, discretion, and clear, solution-focused communication.

EDUCATION & CERTIFICATIONS

Early Childhood Development Certificate

Aurora Community College – Aurora, CO

Service Excellence & Home Equity Sales Certification Aurora, CO

TECHNICAL SKILLS

● Microsoft Office (Word, Excel, PowerPoint)

● Google Workspace (Docs, Sheets, Forms, Drive)

● POS Systems & Cash Handling

● Database & Record Management

● Zoom & Virtual Communication Platforms

● Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter)

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