Remote Customer Service Representative

Jalicia Woodard

Columbia, SC • 839-***-**** • *************@*****.***

Professional Summary

Customer service professional with extensive experience supporting customers in high-volume environments. Skilled in handling inbound calls, resolving issues, processing orders, and navigating multiple systems. Strong communication, problem-solving, and multitasking abilities with a focus on customer satisfaction.

Core Skills

Customer Support (Phone, Chat, Email)

Inbound Call Handling

Order Processing & Account Management

CRM Systems & Data Entry

Conflict Resolution & De-escalation

Microsoft Excel & Computer Skills

Time Management & Multitasking

Work Experience

Customer Service Representative (Remote) – Concentrix 2021 – Present

Handle high-volume inbound calls assisting customers with account issues and service inquiries. Resolve concerns efficiently while maintaining professionalism. Navigate multiple systems to document interactions and update accounts. Consistently meet performance metrics and customer satisfaction goals. Customer Support Representative (Remote) – VXI Global Solutions 2015 – 2021

Provided customer support via phone and chat for various service inquiries. Assisted with billing, account updates, and troubleshooting issues. Maintained accurate documentation of customer interactions. Demonstrated strong multitasking and problem-solving skills. Customer Service Associate (Remote) – Wayfair

2009 – 2015

Assisted customers with online orders, returns, and product inquiries. Provided order tracking and resolved shipping or delivery issues. Delivered a positive customer experience through clear communication. Managed multiple systems and customer interactions simultaneously. Education

High School Diploma (2008)

Fairfield Central High School

Additional Information

Strong typing and computer navigation skills

Able to work independently

Experienced in fast-paced customer service environments

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