Lead Concierge/Admin Assistant Resume
Resume:
Andrea J. Howerton
Contact
******.********@******.***
Objective
A highly motivated Office Manager with excellent customer Service skills. A proven track record of streamlining operations and improving efficiency. Possess a keen eye for detail and excellent organizational skills, as well as a strong ability to multitask, prioritize tasks and manage critical cases in a fast-paced healthcare environment.
Education
Strayer University
Master Health Service Administration
2013
Potomac College
Bachelor of Science
Management
Concentration in Health Systems
2010
Experience
4/2023- Present
Howard University
College of Dentistry
Administrative Assistant II
Daily administrative operations.
Answer telephone and send messages.
Coordinating and scheduling complex appointments and meetings.
Preparing associated materials, preparing correspondence.
Compiling data, establishing departmental files, answering telephones..
Assisting with special projects and events, and records maintenance
Create and maintain CE certificates and certificates of completion for attendees at accredited events.
11/2022 – 4/2023
Howard University
Student Health Center
Administrative Aide
Meet and Greet students and visitors, ascertains purpose of visit and directs them to appropriate department.
Schedule appointments and send reminders to 20+ student patients weekly, helping to reduce cancellations by 20%.
Prepare student patient bills and verify insurance information to ensure accuracy.
Effectively maintains and processes credit card payment collections for medical records and immunizations.
Maintains detailed scheduling system for student appointments.
Transmits medical forms via student portals; maintains office spreadsheets and databases.
Receives, opens, sort and routes mail to appropriate staff.
Faxed and scanned documents as needed. Maintain inventory and order supplies to keep the front office functioning smoothly.
11/2013 – 11/2022
Howard University Hospital
Diabetes Treatment Center
Assistant Office Manager
Insurance Reimbursement Specialist
Communicated and consulted with patients and visitors.
Coordinated all front desk activities to ensure efficient operation.
Record and update patient information into hospital database, as well as manage appointment scheduling and follow-up.
Welcomed and provided training for new staff; educated the staff on financial policies and billing procedures.
Managed inventory and ordering of medical supplies, resulting in 25% reduction in supply cost and ensuring adequate stock levels for patient care.
Received copayment collection, processed insurance, and demographic verification.
Transported patients by wheelchair to and from various areas in the Hospital as requested.
Scheduled meetings and luncheons for pharmaceutical representatives, physician nurses and clinical staff.
Participated in Medical Workgroups to provide research and development diabetes initiative and the development and implementation of claims tracking system.
Maintain clean and orderly office environment.
Skills & Abilities
Excellent Customer Service Skills
Microsoft Office Proficiency for database utilization Excel, Outlook, Microsoft, and Team
Outstanding Time Management
Efficient Training and Team Management Skills
Strong Ability to Self-Direct and Meet Deadlines in a Timely Manner
Ability to Manage High-Pressure Situations and Environments
Sets Proper Expectations to Meet Realistic Deadlines
Team player and motivator
Contact this candidate