Dependable, empathy, patience great communication
Resume:
Karen D. McCreary
***********@*****.***
Objective
Looking to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills while also making a significant contribution to the success of the company.
Work Experience
Learn and Earn Specialist
Goodwill of Southwestern Pennsylvania
April 2023 to September 2023
Communicate with youths via phone,text and email requesting missing information for application.
Reviewed and processed applications.
Various reports compiling eligible applicants/ineligible applicants in demographic areas.
Receptionist
Greco Heating & Cooling-Pittsburgh,PA
November 2020-October 2021, August 2022-November 2022
Outbound/incoming calls, filed, data entry, entered invoices into Xero bookkeeping system.
Customer Service Agent
Innesfree Call Center
February 2022-June 2022
Outbound/Inbound calls to shareholders -30 calls per hour.
Clerk 5
Allegheny County Courthouse, Child Custody Department
February 2020 to August 2020
Outbound/inbound calls, filed, data entry, and scheduled family remediations and education classes.
Eligibility Coordinator
YWCA of Greater Pittsburgh, Child Care Information Services - Pittsburgh, PA
August 2006 to July 2019
Conduct outreach via face-to-face,inbound/outbound calls and mail to prospective and existing clients.
Provide clients and internal or external providers with an overview of YWCA of Greater Pittsburgh model.
Complete client detail intake (pre-screenings, program eligibility and intake assessment).
Follow and adhere to the guidelines set forth by the Office of Child Development and State of PA.
Maintain a high volume of caseloads with complete confidentiality.
Consistently exhibit core values of teamwork, empathy, flexibility, accountability and empowerment.
Participated in staff meetings and training.
Claims Processor
Highmark Blue Cross and Blue Shield - Pittsburgh, PA
February 2002 to August 2006
Responsible for processing routine medical and/or facility claims in accordance with assigned Plan(s).
Consistently met established performance standards, including quantity and quality claims processing standards.
Processed and finalized 300+ professional and facility claims daily.
Maintained current knowledge of assigned Plan(s) and effectively applied knowledge in the payment of claims.
Coordinated benefits with Medicare, Worker's Compensation, Automobile Liability, Commercial Carriers, and other Blue Cross Carriers.
Trained and mentored new employees with department specific guides.
Education
Duff’s Business School Medical Administrative Assistant
Duff’s Business School - Pittsburgh, PA
1989
Qualifications
• Intake Experience (10+ years)
• Case Management (10+ years)
• Social Work (10+ years)
Skills
Case Management Communication Skills Data Entry
Medical Terminology Microsoft Office Customer Service
Organizational Skills Time Management Problem Solving
Time Management Team Player
REFERENCES AVAILABLE UPON REQUEST
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