Customer Service & Office Administration Specialist

SHERYL PASCHER

***************@*****.***

Ph# 518-***-****

Customer Service Support Specialist/Office Administration

●Over 15 yrs experience as a customer service representative both in person and over phone

●Dedicated professional with the ability to work well independently and with others

●Properly handle confidential information while maintaining attention to detail and accuracy

●Excellent problem solving skills, staying up to date with products and services offered with first line of problem resolution

●Excellent phone etiquette which includes a friendly demeanor and audible smile

EXPERIENCE:

Customer service agent/dispatcher, Capital District Transit Authority (CDTA) Albany, NY

08/2023 to Present

●Answer calls pertaining to bus route information, bus schedules/changes, provide live bus location via GPS, customer complaints, lost and found inquiries, schedule rides via phone and email for STAR paratransit and track vehicles, admin duties for other departments as needed

Program Assistant, Hudson Valley Community College Troy, NY through temp agency (Knowledge Builders) from 02/2023 to 08/2023

●Answered phone calls with proper phone etiquette, effective communication both orally and written. Scheduled and confirmed meetings and maintained program administrator’s calendar. Maintained a variety of student and faculty confidential records. Related positively with Supervisors, faculty, staff and students. Composed departmental correspondence and written material

Customer service agent/dispater, Mack’s moving Co Green Island, NY 05/2018 to 02/2023

●Answered incoming calls and emails regarding moving needs. Completed general filing and updated customer accounts. Assisted customers with moving services which included scheduling, invoicing, and collected payments. Communicated with the drivers where to park within city parking guidelines as well as best access point to customers home and what type of moving vehicle needed. Reviewed with customers types of services needed, provided accurate quotes and wrote estimates for customers. Trained and supervised new employees.

EDUCATION:

Received my associates degree in Business Administration at Wright Business College, Oklahoma City, Ok in 2001

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