Retail Operations & Store Leadership Executive

KIMBERLY SMITH

Rock Hill, SC 803-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Operations and workforce leader with 10+ years of experience managing complex business operations, workforce planning, financial performance, inventory, employee development, and process improvement. Experienced in using business intelligence, KPI metrics, labor data, and workforce-management systems to improve operational efficiency and team performance. Trusted district-level resource for labor optimization, scheduling, training, compliance, asset protection, and operational execution.

CORE COMPETENCIES

Business Operations Workforce Planning Labor Optimization Process Improvement KPI & Performance Analysis Payroll & Scheduling Training & Development Employee Relations Inventory Operations Risk Management Asset Protection Cross-Functional Leadership UKG Workforce Management Performance Management Change Implementation Team Development

PROFESSIONAL EXPERIENCE

ULTA BEAUTY INC. — Rock Hill, SC

GENERAL MANAGER 06/2025 - Current

• Lead all aspects of store operations, financial performance, inventory management, workforce planning, labor budgeting, and team development.

• Analyze business performance data and KPI metrics to identify operational opportunities, develop action plans, and improve business results.

• Lead employee performance, development, retention, and succession planning while maintaining a culture of accountability and operational excellence.

• Manage staffing, scheduling, payroll utilization, operational compliance, inventory, and customer experience priorities in a fast-paced environment.

AERIE BY AMERICAN EAGLE — Pineville, NC

STORE MANAGER 11/2018–06/2025

• Managed operations for a top-performing $2M+ annual revenue business, overseeing financial performance, workforce planning, inventory, compliance, and team development.

• Selected as District Schedule Reviewer and District UKG Captain/SME, auditing labor schedules, optimizing payroll utilization, and training store leaders across the district on workforce-management practices.

• Served as District Asset Protection Captain, coordinating risk mitigation, safety compliance, shrink-reduction strategies, and operational controls.

• Facilitated district-wide operational excellence workshops focused on process improvement, inventory accuracy, productivity, and consistent execution.

• Used business performance and workforce data to identify operational trends, inform staffing decisions, and support performance improvement.

• Led hiring, onboarding, coaching, performance management, leadership development, and succession planning for a high-volume team.

VICTORIA'S SECRET & PINK — Charlotte, NC

OPERATIONS MANAGER 11/2017–11/2018

• Managed operational workflows, stockroom productivity, shipment processing, inventory accuracy, and daily execution.

• Partnered with cross-functional teams to improve inventory processes, data tracking, merchandising execution, and operational consistency.

• Analyzed sales and inventory trends to support planning, resource allocation, and business decisions.

VERA BRADLEY & MAURICES — Nashville, TN

ASSISTANT MANAGER 02/2012–11/2017

• Coordinated employee scheduling, peak-period workforce coverage, operational compliance, onboarding, and day-to-day business processes.

• Monitored inventory levels and market trends to support operational planning, merchandising execution, and customer experience.

• Supported employee onboarding and development while resolving operational and customer-service issues.

EDUCATION & AWARDS

Shelton State Community College — Tuscaloosa, AL

AEO Saved a Life Award AEO Gold Council AEO Diamond Council (2024)

TECHNICAL SKILLS

UKG Workforce Management Labor & Scheduling Systems KPI Reporting Payroll & Workforce Planning

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