IT & Network Support Specialist

CURRICULUM VITAE

PERSONAL DETAILS

Name: Samuel Kofi Nsiah Ababio

Date of Birth 1st May, 1981

Postal Address: Box KS 11821 Adum-Kumasi

Cell: +233 024******* / 020*******/ 026*******

Email: *************@*****.*** / ************@****.*** Nationality: Ghanaian.

Marital status: Married

EDUCATIONAL BACKGROUND

SCHOOL YEAR CERTIFICATE AWARDED

CHRIST APOSTOLIC UNIVERSITY COLL: LEVEL 200

Bed. IT (Bachelor of Education in Information Technology) KUMASI SECONDARY TECHNICAL 1999-2001 WASSE CERTIFICATE 2020 NATIONAL SERVICE EXTENTION

MTN (SCANCOM PLC GHANA LTD)

CUSTOMER SERVICE REP.

2019- 2020 NATIONAL SERVICE

MTN (SCANCOM PLC GHANA LTD)

CUSTOMER SERVICE REP.

2019 Networking Fundamentals

Trainez

2015-2016 CCTV Engineering Part 1, 2, 3

Super Net Technology

2014-2015 Cisco Certified Network Associate (CCNA) IPMC

2010-2011 Networking Essentials plus -Microsoft System Engineering

(MCTIP) IPMC

2010-2011 Diploma in Hardware & Networking Engineering (A+, N+) IPMC

2006-2006 Microsoft Office Suite and Graphic Designing ROYALGATE COMPUTER SYSTEMS (Accra)

2006-2006 A+ Hardware Engineering

ROYALGATE COMPUTER SYSTEMS (Accra)

2001-2005 Electronics engineering

G-Tech Company Limited (Taifa Accra)

PROFESSIONAL STRENGTH:

Hardware support skills (IT Support Specialist)

Linux administration

Deploying and maintaining Microsoft internet security and acceleration (ISA) Server 2004

Networking essentials plus

Installing, configuring and administering Microsoft windows 7,8, 10 and 11

Managing and maintaining Microsoft windows 2008 & 2012, 2016, 2019 server environment

Planning and maintaining Microsoft windows 2008 & 2012, 2016, 2019

Designing securities for Microsoft network infrastructure

Electronics and Sound engineering background

CCTV installation and Maintenance

Intercom and biometric Installation

MySQL Database Background

SUMMARY OF EXPERIENCE

IPMC (Intercom Programming and Manufacturing Company) Kumasi POSITION: Computer Hardware and Networking Instructor PERIOD: 2021 to 2022

MTN (SCANCOM PLC GHANA LTD)

NATIONAL SERVICE PERSONNEL

POSSITION: Customer Service Rep.

PERIOD: September 2019 to August 31 2020

Service Extension: 1st September to 31 December

KFM LIMITED

POSITION: ELECTRONIC TECHNICIAN

PERIOD: SEPTEMBER 2005 TO 2017

RESPONSIBILITIES

Provide customer support and education on product use.

Perform preventative maintenance and calibration of equipment and systems.

Identify and resolve equipment malfunctions.

Adjust and replace defective or improperly functioning circuitry and electronics, using hand and power tools

Diagnose and locate circuit, component and equipment fault.

Install, maintain and repair electronic equipment and sound engineering. TALENT MICROFINANCE SERVICES LIMITED

POSITION: IT TECHNICIAN (PART TIME)

BRANCH: ADUM-KUMASI

PERIOD: NOVEMBER 2010 TO 2018

RESPONSIBILITIES

Troubleshooting system and network problems, diagnosing and solving hardware problems

Installing security cameras and maintenance

Installing and configuring computer hardware operating systems and applications

Setting up new users' accounts and profiles and dealing with password issues

Conducting electrical safety checks on computer equipment.

Solving internet connectivity issues

CCTV Installation and Maintenance

ULTIMATE SUPPLIES LIMITED, ADABRAKA

POSITION: COMPUTER TECHNICIAN (INDUSTRIAL ATTACHMENT) PERIOD: 3RD JULY 2007 TO JANUARY 2008

CORE DUTIES

Installing hardware and software systems for customers

Maintaining and repairing client’s computers after sales

Troubleshooting a variety of computer issues

Configuring computer networks

Educating clients on proper use and maintenance of computers G-TECH COMPANY LIMITED

POSITION: TRAINEE

PERIOD: 2001-2005

CORE DUTIES

Manufacturing and installation of audio frequency equipment

Assembling of audio frequency equipment

Servicing of audio frequency equipment and public address systems COMPUTER LITERACY

Microsoft office suites; Access; Hardware (A+), Networking (N+), System management, Network security CCNA (CISCO),

SOCIAL INTEREST: Playing musical instruments, Learning and getting new Ideas, Strategic Planning, and Teaching, Encouraging and Advising Friends, Also Team Work REFEREES

MR. SAMUEL YEBOAH AKWASI DONKOR

Head of IT MTN NHYIAESO Talent Micro-Financial Services Kumasi (Northern Sector) 024*******

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