Detail-Oriented Retail Merchandising Specialist

Caitlin Heiser

Hershey, PA ***** 610-***-**** ***************@*****.***

Summary

Detail-oriented professional with 10+ years of experience in fast-paced retail environments requiring accuracy, organization, and attention to detail. Experienced in inventory management, maintaining accurate records, processing transactions, reviewing sales information, and ensuring compliance with established procedures. Strong ability to manage multiple priorities, identify discrepancies, and complete tasks accurately and efficiently. Dependable team member with strong communication, time management, and problem-solving skills. Skills

• Inventory Management

• Inventory Analysis

• Merchandising Compliance

• Sales Reporting

• Data verification

• Reporting & Documentation

• Microsoft Office / Computer Skills

• Organization & Time Management

• Fast-Paced Work Environments

• Problem Solving

• Customer Engagement

• Accuracy & Attention to Detail

Experience

MERCHENDISER 11/2025 - Current

Abarta Coca Cola - Lemoyne, Pennsylvania

Maintained accurate product inventory levels, ensuring timely restocking and proper rotation to meet customer demand.

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• Reviewed product information and inventory levels for accuracy, supporting consistent stock availability.

• Collaborated with store teams to identify inventory needs and resolve discrepancies.

• Executed tasks efficiently, upholding attention to detail and compliance with company standards.

• Organized and maintained product displays according to established guidelines. MERCHANDISER 07/2025 - 11/2025

PepsiCo - Harrisburg, PA

• Managed product displays to enhance visibility and drive sales performance.

• Executed planograms to enhance shelf space utilization and increase product visibility.

• Coordinated inventory checks to ensure stock accuracy and prevent out-of-stock situations.

• Collaborated with sales teams to synchronize promotional activities with merchandising plans. CUSTOMER SERVICE ASSOCIATE 09/2014 - 07/2025

Wawa - Reading, Pennsylvania

• Processed cash and electronic transactions accurately in high-volume environment.

• Maintained organized, well-stocked work areas to enhance customer experience and ensure product availability.

• Trained new team members on store operations and company policies to ensure consistent service delivery.

• Assisted with inventory tasks by restocking and organizing products to facilitate smooth store operations.

• Followed established procedures to ensure accuracy and consistency in operations. LEAD CUSTOMER SERVICE ASSOCIATE 11/2022 - 11/2024 Wawa - Robesonia, Pennsylvania

• Reviewed and resolved customer issues, documenting information with precision.

• Coached associates on company procedures and service standards, enhancing accuracy in service delivery.

• Led team training sessions to reinforce adherence to procedures and service quality.

• Ensured accurate cash transactions and effective management of daily financial activities.

• Monitored operational processes, ensuring adherence to established policies.

• Managed multiple priorities in a high-volume environment while ensuring efficiency.

• Conducted regular audits of financial activities, identifying discrepancies to streamline processes. FOOD AND BEVERAGE SUPERVISOR 09/2018 - 11/2021

Wawa - Reading, Pennsylvania

• Maintained accurate inventory and monitored product levels to ensure seamless daily operations.

• Analyzed sales reports to identify trends, informing strategies that enhanced product performance.

• Completed documentation to ensure compliance with health and safety standards.

• Reviewed operational information and promptly resolved discrepancies to uphold operational integrity.

• Trained employees on procedural accuracy and quality standards.

• Managed multiple tasks while ensuring organized records and attention to detail.

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