Wireless & Telecom Field Sales Executive

SAM CARROTHERS

Field Sales Account Executive — Wireless & Telecommunications

Southfield, MI ***.**********@*****.*** 313-***-**** linkedin.com/in/sam-carrothers

SUMMARY

Field sales professional with 10+ years driving wireless and telecom business acquisition, including direct outside sales experience at Gen Mobile, AT&T Business, and Samsung. Proven record managing retail and master agent partner relationships, coaching store sales teams, resolving dealer escalations, and exceeding acquisition and retention quotas through consultative, outside, and in-home selling. Skilled in negotiation, CRM-driven pipeline management (HubSpot, Salesforce), and multi-product technology solution selling — including ISP and VoIP — while staying current on competitive wireless products and market trends.

CORE COMPETENCIES

B2B Outside Sales & Negotiation Dealer & Partner Relationship Management Sales Training & Coaching

Territory & Pipeline Management CRM: HubSpot & Salesforce Multi-Product Solution Selling (ISP, VoIP)

Customer Retention & Upselling New Business Acquisition Dealer Escalation Resolution

Local Marketing Events & Brand Standards

PROFESSIONAL EXPERIENCE

Gen Mobile — Regional Account Executive April 2025 – Present

•Build and maintain strong relationships with local retail and master agent partners to drive wireless sales performance.

•Deliver hands-on training and sales coaching to store sales representatives, improving product knowledge and close rates.

•Lead local marketing events and execution of brand standards to strengthen market presence.

•Serve as the main point of contact for resolving dealer escalations and inquiries, maintaining strong partner relationships.

•Maintain deep knowledge of Gen Mobile products, services, and the competitive wireless landscape to support partners and drive sales.

AT&T — Field Sales Manager April 2024 – April 2025

•Drove new business acquisition through daily B2B cold calling, outside sales prospecting, and door-to-door canvassing, closing an average of 26+ new accounts per month.

•Sold and negotiated multi-product AT&T Business technology solutions — including ISP and VoIP services — alongside wireless plans to meet business customer needs.

•Delivered personalized in-home consultations — hands-on device demos, Wi-Fi assessments, and technical support — to convert prospects and strengthen customer satisfaction.

•Managed the full sales pipeline in HubSpot CRM, tracking leads and activity to improve conversion and forecast accuracy.

•Promoted AT&T Fiber internet and proactively resolved service issues, building lasting client relationships that generated repeat business and referrals.

UWM — Sr. Account Executive July 2018 – April 2024

•Managed a 65-client account portfolio, achieving an 89% retention rate through proactive relationship management.

•Grew the client base 20% in the first year through strategic prospecting and new business development.

•Exceeded quarterly sales quotas by 23% through targeted negotiation, cross-selling, and consultative selling.

•Partnered with internal teams to streamline operations and improve client satisfaction; tracked interactions and forecasted revenue using Salesforce CRM.

Apple — Technical Support Specialist (Part-Time) September 2015 – January 2021

•Resolved complex hardware and software issues for customers via phone, email, and chat, maintaining a 79% first-call resolution rate.

•Contributed to support documentation and onboarding materials for new product launches, improving team efficiency.

Samsung — Field Sales Manager April 2012 – September 2015

•Led and coached a team of sales representatives, growing territory revenue 30% through hands-on training and performance coaching.

•Built and maintained relationships with key retail partners, securing long-term contracts and expanding market share.

•Conducted market research and competitive analysis to identify growth opportunities and inform local sales strategy.

EDUCATION

Bachelor of Business and Multimedia Technology

Major: Legal Studies Eastern Michigan University, Ypsilanti, MI — 2015

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