Client Benefits Representative Resume

Ianna Taylor

Miami Gardens, FL 954-***-**** *************@*****.***

SUMMARY

Customer operations professional with experience in healthcare coordination, workforce scheduling, and hospitality. Skilled in managing high-volume communications, resolving time-sensitive issues, coordinating competing priorities, and delivering exceptional client experiences. Strong track record of working independently in fast-paced environments while maintaining accuracy, professionalism, and service excellence. EDUCATION

St. George’s High School

High School Diploma 2016 – 2019

EXPERIENCE

Care Coordinator April 2025 – Present

Care Options for Kids

• Coordinate staffing and scheduling for pediatric home healthcare services, supporting continuity of care for patients and families.

• Manage high-volume communication with families, nurses, and clinical teams through phone, email, and text.

• Resolve urgent staffing issues by securing coverage and balancing changing schedules and operational priorities.

• Maintain accurate scheduling, payroll, and service documentation while meeting time-sensitive deadlines.

• Build trusted relationships with families and healthcare professionals through responsive, professional, and solution-focused support.

• Independently manage multiple priorities in a fast-paced remote environment. Front Desk Agent November 2023 – January 2025

Le Méridien Hotel

• Delivered personalized customer service while managing guest requests, concerns, and daily front-desk operations.

• Managed reservations, check-ins, check-outs, payments, and high-volume phone inquiries with accuracy.

• Resolved guest concerns professionally while protecting the overall customer experience.

• Collaborated with multiple departments to coordinate solutions and ensure smooth hotel operations. TECHNICAL SKILLS

Customer Experience

Workforce Scheduling

Client Relations

Operations Support

Problem Solving

Conflict Resolution

Administrative Support

Documentation

Data Entry

Microsoft Office

Google Workspace

Remote Collaboration

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