Executive Administrative Assistant, 20 Years

Leigh Anne Brooks

*******************@*******.*** 276-***-**** Abingdon, VA

SUMMARY

Administrative support professional with 20 years of experience seeking an Executive Administrative Assistant role, offering strong organization, communication, scheduling, and Microsoft Office skills. Background in front desk and operations management, reporting to senior leadership, coordinating cross-functional activities, handling guest and family communications, and supporting digital systems and daily financial operations. Experienced in staffing, training, budgeting, inventory, compliance, and service-focused problem resolution. WORK EXPERIENCE

Marriott

Front Desk Manager Nov 2020 - Present

• Supervise front desk operations and coordinate housekeeping, maintenance, and food service deliveries to support efficient daily hotel operations.

• Recruit, train, schedule, and lead team members, ensuring appropriate staffing coverage and consistent service standards.

• Welcome guests, address requests and complaints in a timely manner, and oversee daily compliance with health, fire, and safety regulations.

Hilton Worldwide

Front Desk Manager May 2013 - Nov 2020

• Reported directly to the Hotel Director on daily front desk operations and supported the effective management of information desk activities.

• Managed front office staff training and shift scheduling to maintain consistent coverage and service standards.

• Oversaw the installation and operation of online booking and digital systems to support front office efficiency and guest service processes.

• Coordinated guest requests, concerns, and itinerary changes across the front desk team, while managing daily front office financial operations in partnership with the Hotel Director. Kris-Leigh Catered Living Severna Park, MD

Assisted Living Manager May 2009 - Mar 2013

• Maintained high standards of care for residents with Alzheimer’s and dementia, applying strong knowledge of dementia care, aging-related needs, ADLs, and hospice support.

• Supported therapeutic activities for aging residents by using clear communication skills and a solid understanding of medical terminology and cognitive care needs.

• Managed operational and administrative responsibilities, including staffing based on census, staff retention, scheduling, budgeting, and use of Microsoft applications and QuickBooks. Sunrise Senior Living Towson, MD

Assisted Living Manager Sep 2005 - Apr 2009

• Managed daily operations across all assisted living neighborhoods, ensuring consistent resident care and compliance with established standards.

• Oversaw admissions, assessments, and monthly service plans for 90 residents, and planned and conducted family meetings in accordance with state regulations.

• Supervised frontline staff by recruiting, hiring, training, scheduling, and evaluating 3 employees, while also managing resident supply ordering and inventory and serving as the primary on-call contact for resident, family, and staff needs.

EDUCATION

Towson University

Certified Therapeutic Rec. Therapy (CTRS)

1999

Towson University

Certified Medicine Tech

1999

Towson University

CPR Certified

1999

Towson University

Assisted Living Manager Certified

1999

SKILLS

Customer Service • Organization • Management • Communication Skills • Microsoft Word • Microsoft Excel • Microsoft PowerPoint • QuickBooks • Recruiting and Hiring • Training Team Members • Performance Evaluations

• Exit Interviews • Staffing and Scheduling • Admissions • Service Plans and Assessments • Inventory Management • Family Meetings • Dementia Care • Aging Process • Variable Staffing Based on Census • ADLs • Hospice Care • Budgets

• Front Office Operations • Online Booking Systems • Digital Systems • Health, Fire, and Safety Regulations

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