Data Indexing and Verification Specialist

Tatiana Ramsey

+1-786-***-**** • **************@*****.*** • Chicago, IL

Summary

Detail-oriented professional with over 20 years of experience in operations, customer relations, and management, now specializing in Data Indexing and Data Verification. Proven track record of maintaining high-volume Document Quality Control and operational efficiency across diverse industries including telecommunications and retail. Expert in leveraging digital platforms for precise Data Entry and troubleshooting complex client-specific guidelines to ensure <2% error rates. Work Experience

Hospitality Professional

INSTAWORK, CHICAGO, IL

Switch between diverse client-specific operational guidelines to ensure high-quality service delivery across multiple assignments weekly.

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Maintain rigorous attention to detail while executing hospitality and logistical support tasks for various high-profile organizations.

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• Perform real-time operational quality assurance for event coordination and service-level agreements.

• Index and organize event-related data to streamline on-site operations and meet unique client requirements. Customer Service Representative September 2023 – March 2024 VERIZON, MIAMI, FL

Verified high volumes of customer account data to ensure precision in payments, disputes, and service modifications.

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• Indexed sensitive customer information into the CRM system while maintaining a target error rate of less than 1%. Troubleshot account discrepancies by analyzing digital documents and historical transaction records to resolve complex billing issues.

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Maintained data integrity across diverse platforms to meet and exceed strict operational quality assurance standards.

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General Manager January 2019 – September 2023

FANTASY LLC, CHICAGO, IL

Managed Document Management systems for procurement, including indexing merchandise data from over 50 unique suppliers.

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Maintained operational efficiency for E-commerce and retail sales channels through precise digital imaging and product tagging.

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• Generated weekly reporting on sales promotions and inventory logistics to optimize supply chain performance. Executed high-volume Data Entry for inventory tracking systems, ensuring zero discrepancies between physical stock and digital records.

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Server/Waiter/Bartender/trainer August 2013 – March 2019 EDDIE V'S, CHICAGO, IL

Applied strict Document Quality Control for high-profile guest orders and sensitive preference logs for celebrities and politicians.

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• Verified the accuracy of guest transactions and specialized event requests to maintain a 100% satisfaction rating. Managed complex scheduling and reservation data indexing to optimize seating for high-profile requests months in advance.

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Maintained exceptional operational quality assurance standards in a fast-paced, high-pressure fine dining environment.

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Server/Waiter April 2009 – August 2013

GRAND LUX CAFE, CHICAGO, IL

Processed high volumes of customer data and dining orders at one of the world's busiest and largest upscale restaurants.

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• Maintained precise Data Verification for seating and transactions across a 900-capacity dining facility.

• Managed simultaneous client requests by adhering to standardized service guidelines and operational protocols.

• Ensured Document Quality Control for guest accounts to prevent billing errors in a high-traffic environment. Restaurant Manager August 2003 – April 2009

MARRIOTT INTERNATIONAL, SOUTH BEND, IN

Directed operational quality assurance for a multi-outlet facility, including room service and a 480-capacity dining/lounge area.

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Maintained comprehensive Document Management for payroll, inventory, and financial reporting across three departments.

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• Indexed and analyzed labor cost data to optimize staffing levels and operational efficiency.

• Troubleshot operational bottlenecks by implementing refined data entry and verification procedures for staff. Education

B.F.A. in Sculpture August 2003 – May 2009

INDIANA UNIVERSITY-SOUTH BEND, SOUTH BEND, IN

Additional Skills

Data Processing & Quality Control: Data Indexing, Data Verification, Document Quality Control, Data Entry, Digital Imaging, Image Tagging, Operational Quality Assurance, Document Management, Reporting Technical Tools & Platforms: Salesforce, Zendesk, QuickBooks, SAP, ServiceNow, Yardi, Pegasystems, Microsoft Excel, Microsoft Outlook, Google Suite, POS, CRM Software, ConnectWise, Adobe Creative Suite Operations & Methodology: Remote Operations, Troubleshooting, Process Improvement, Continuous Improvement, Inventory Management, Project Coordination, Financial Acumen, Labor Cost Analysis Certifications

• Bassett alcohol certificate - Bassett (January 2024)

• Tips alcohol card - Tips (October 2023)

• ServSafe - ServSafe (October 2023)

• Driver's License (June 2020)

Languages

• English

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