AI-Driven QA & Project Delivery Leader

NILESH NAYI

Project Manager Scrum Master Senior QA Manager AI-Augmented Quality Engineering 20+ Years Email: **********@*****.*** Phone: +91-999******* Location: Ahmedabad, India LinkedIn: linkedin.com/in/nilesh-nayi-7987b231

PROFESSIONAL SUMMARY

Results-driven Project Manager, Scrum Master, and Senior Quality Assurance Manager with 20+ years of progressive experience delivering complex software and GIS-based projects across government, enterprise, and international domains. Proven track record leading cross-functional teams of 20+ professionals through the full Software Development Life Cycle

(SDLC) - from requirements engineering and Agile sprint planning to CI/CD pipeline governance and formal client acceptance testing. Consistently elevated project profit margins by 9 percentage points (18% to 27%) through disciplined resource optimization, while reducing regression test cycle durations by 60% via Selenium, Cypress, and Playwright automation integrated into Jenkins and Azure DevOps pipelines. Early adopter of AI-augmented delivery practices: integrating GenAI tools (ChatGPT, Claude) into test case design, requirements analysis, and project documentation workflows; using AI coding assistants (GitHub Copilot) to accelerate automation script development; and deploying AI-powered, self-healing test automation (Applitools, Testim, Katalon AI) to reduce test- maintenance overhead and improve release velocity. Dual-certified at CMMi Level 3 and ISO 27001, with demonstrated expertise managing international client relationships across South Africa, Singapore, USA, Australia, and Hong Kong. Targeting senior Project Management or QA Leadership roles where AI-driven process innovation adds measurable value. TECHNICAL SKILLS

AI & Emerging Tech: GitHub Copilot, ChatGPT and Claude for test case and documentation generation, AI-powered test automation (Applitools Eyes, Testim, Katalon AI self-healing tests), Prompt Engineering for QA workflows, AI-assisted sprint estimation and reporting

Project Management: JIRA, MS Project, Azure Boards, Confluence, Agile (Scrum/Kanban), Waterfall, WBS, Risk Management, Stakeholder Management, Budget and Cost Control

Test Automation: Selenium WebDriver, Cypress, Playwright, Appium, RestAssured, Cucumber (BDD), SpecFlow, TestNG, Windows AppDriver

Performance Testing: Apache JMeter, BlazeMeter, Gatling, K6, LoadRunner, NeoLoad Security Testing: OWASP ZAP, Burp Suite Pro, SonarQube (SAST/DAST), OWASP Top 10 Compliance API and Integration Testing: Postman, Swagger, Karate Framework, SoapUI, RestAssured, API Contract Testing CI/CD and DevOps: Jenkins, GitHub Actions, Azure DevOps, Docker, Kubernetes, Bamboo Cloud and Device Testing: BrowserStack, Sauce Labs, AWS Device Farm, LambdaTest Test Management: TestRail, Zephyr Scale, qTest, Azure Test Plans, Katalon Studio Development and Database: C#.NET, Java, Python, VBA, SQL Server, PostgreSQL, Crystal Reports Compliance and Governance: ISO 27001 (ISMS), CMMi Level 3, SDLC Governance, Change Management, FRS/SRS Documentation

WORK EXPERIENCE

Project Manager & Senior QA Manager — Scanpoint Geomatics Ltd — Ahmedabad, India January 2019 - Present

Project Management

- Directing end-to-end project lifecycle - initiation, scope definition via Work Breakdown Structure (WBS), scheduling, risk register management, change control, and formal project closure across 7 concurrent Smart City GIS portal workstreams

- Constructing and maintaining detailed project plans in JIRA and MS Project; tracking critical path, milestone adherence, and sprint velocity to ensure on-time, on-budget delivery - increased project profit margin from 18% to 27% through targeted resource optimisation

- Applying GenAI tools (ChatGPT, Claude) to draft status reports, meeting minutes, FRS/SRS documentation, and stakeholder communications - cutting documentation turnaround time by approximately 35% while maintaining CMMi Level 3 standards

- Defining and monitoring project budgets with variance reporting to senior leadership; enforcing SDLC governance, change management, and documentation standards (FRS, SRS, SOPs) aligned to CMMi Level 3 processes

- Orchestrating Agile ceremonies - daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives - for cross- functional teams of 20+ developers and QA engineers, using AI-assisted estimation to improve sprint velocity forecasting accuracy

- Serving as primary client interface for executive-level status presentations, escalation management, formal Factory Acceptance Testing (FAT) sign-off, and SLA compliance with third-party vendors

- Establishing zero-downtime CI/CD pipelines using Jenkins, GitHub Actions, Azure DevOps, and Docker - reduced Agile project cycle time by 30%, enabling delivery of 25% more projects annually Quality Assurance Management

- Architecting and enforcing enterprise QA strategy, test plans, and multi-layered quality gates covering functional, automation, performance, security, and API testing disciplines

- Governing automation framework development (Selenium WebDriver, Cypress, Playwright, Appium, RestAssured) achieving 80%+ test coverage; frameworks integrated into nightly CI/CD build pipelines via Jenkins, GitHub Actions, and Azure DevOps

- Introducing AI-powered, self-healing test automation (Applitools Eyes, Testim, Katalon AI) to reduce test script maintenance effort by approximately 40% and minimize false-positive failures from UI changes

- Leveraging GitHub Copilot and GenAI code assistants to accelerate automation script authoring and code review, and using ChatGPT/Claude to generate and refine test case scenarios from requirements documents - shortening test design cycles by approximately 30%

- Eliminating production defect leakage by 40%+ through shift-left testing methodology introduced from requirements phase; standardised defect taxonomy reduced Mean Time to Resolution (MTTR) by 30%

- Directing security assessments using OWASP ZAP and Burp Suite Pro; conducting performance benchmarking with Apache JMeter and BlazeMeter to define and validate Service Level Agreements (SLAs)

- Implementing ISO 27001 Information Security Management System (ISMS) processes; coordinating internal audits, external assessors, and mentoring a QA team of 10+ engineers on AI-augmented testing practices

- Eliminating INR 20 lakh in annual operational costs through automated workflow tooling and process re-engineering across regression and smoke test pipelines

Senior Software Test Engineer — KiwiQA Services Pvt. Ltd — Ahmedabad, India April 2015 - December 2018

- Delivered end-to-end quality assurance services for international clients across five countries (South Africa, Singapore, USA, Australia, Hong Kong) spanning Health & Safety, HR, Auditing, Education, and Logistics domains

- Architected automation suites using Selenium + C#, TestNG, and Jenkins; integrated with BrowserStack for cross-browser cloud execution - achieving zero critical defect escapes to production across all international project deliveries

- Executed comprehensive test cycles covering functional, performance (JMeter/BlazeMeter), security (OWASP ZAP), and API validation; authored test summary reports and defect dashboards for global stakeholder distribution

- Participated in Agile ceremonies - sprint planning, daily stand-ups, fortnightly client demonstrations - maintaining alignment between distributed development teams and international client expectations

- Delivered QA services for NOSA Health & Safety (South Africa), JustLogin HR (Singapore), Fair Factories Clearinghouse Auditing (USA), TeacherSherpa Education (Texas, USA), and Intech Cargo Management (Hong Kong) Senior Software Engineer — Scanpoint Geomatics Ltd — Ahmedabad, India July 2007 - March 2015

- Led a cross-functional team of 12 engineers within a 30-member programme delivering the Smart City Geographic Information System (GIS) solution for Surat Municipal Corporation, with full SDLC ownership from requirements analysis through post-go-live training

- Developed Tracking & Warning System (TWS) for commercial fishing vessel operations incorporating real-time GPS tracking, crew management modules, and message handling for Aatash Norcontol Pvt. Ltd

- Engineered Power Line Package (PLP) for electricity network management featuring 100+ Crystal Reports - successfully deployed at Spanco Discom, Nagpur

- Authored Software Requirements Specifications (SRS), Software Design Documents (SDD), end-user help documentation, and internal training materials; core technologies: C#.NET, SQL Server, PostgreSQL, Crystal Reports, VBA, MS Project Software Developer — Chase Infotech Ltd — Ahmedabad, India April 2007 - July 2007

- Developed Enterprise Resource Planning (ERP) product modules using C#.NET and SQL Server within a structured product engineering team, contributing to modular component design and unit test coverage Revenue Assurance Executive — Suraksha Strategic Solutions (Bharti Airtel) — Ahmedabad, India May 2006 - March 2007

- Prepared Management Information System (MIS) reports for Bharti Airtel revenue assurance operations using MS Access, MS Excel, and VBA scripting to support financial reporting and variance analysis KEY PROJECTS

Smart City GIS Portals - 7 Municipalities Role: Project Manager & QA Manager

- Concurrently delivered 7 Smart City GIS portals for municipal corporations (JMC, Aligarh, Agra, Lucknow, Dehradun, Ranchi, Pune); managed a team of 20 Dev + QA engineers using JIRA, Selenium/Cypress/Playwright, JMeter, OWASP ZAP, Burp Suite, Jenkins, Docker, Kubernetes, Postman, and BrowserStack

- PM responsibilities: Agile end-to-end delivery; FRS/SRS/SOPs authoring (GenAI-assisted drafting and review); risk register maintenance; stakeholder demonstrations; budget tracking across 7 parallel workstreams; formal FAT sign-off coordination

- QA responsibilities: full test strategy; 70%+ automation coverage; AI-assisted test case generation and self-healing UI test scripts; performance benchmarking; OWASP Top 10 security validation; API contract testing; CI/CD pipeline integration IGiS - GIS & Image Processing Product (ISRO Collaboration) Role: QA Manager

- Managed quality assurance for an ISRO-collaborated GIS and image processing product; tools: JIRA, WinAppDriver + Java, JMeter, Cypress, Burp Suite, OWASP ZAP, AWS Device Farm, BrowserStack, Jenkins, Docker

- Delivered functional, mobile, performance, security, API, and cloud device testing with CI/CD pipeline management and client FAT session coordination

Survey Solution - Web Portal & Mobile Application Role: QA Manager

- Directed QA oversight for web portal and mobile application using JIRA, TestFirst, Postman, Jenkins, Playwright, Appium + Java, and Git; administered test plans, strategies, functional, non-functional, and automation testing with cross- department Agile coordination

EDUCATION

Master of Business Administration (MBA) - Information Technology & Systems Management Narsee Monjee Institute of Management Studies July 2022 - May 2024 Bachelor of Engineering (B.E.) - Computer Engineering L.D. College of Engineering 2002 - 2005

Diploma - Computer Engineering

B.S. Patel Polytechnic, Ganpat University 1999 - 2002 CERTIFICATIONS

- ISTQB Certified Tester - Foundation Level (2017)

- Oracle Certified Professional - Oracle Database 10G (2010)

- CMMi Level 3 Certified (Project Manager role)

- ISO 27001 Lead Implementer (QA Manager role)

- Target Certification: Project Management Professional (PMP) - In Progress

- Certified ScrumMaster (CSM) - Certificant ID: 001833214, Scrum Alliance LANGUAGES

English (Professional Business Proficiency), Hindi (Native), Gujarati (Native)

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