Customer Service & Administrative Support Professional

LILLY WALTERS

Frederick, Maryland. 260-***-**** • **************@*****.***

Reliable and customer-focused professional with experience in customer service, administrative support, education, and office management. Recognized for quickly learning new systems, building strong relationships with customers and coworkers, and thriving in fast-paced environments. Strong communication, organization, and problem-solving skills with experience handling confidential information, cash transactions, and collaborative team environments. Starbucks — Barista

Phoenix, AZ 2026

● Prepared handcrafted beverages while maintaining Starbucks quality standards.

● Delivered exceptional customer service in a fast-paced environment.

● Operated POS systems and processed cash and card transactions accurately.

● Maintained a clean, organized, food-safe workspace.

● Worked collaboratively during high-volume shifts to ensure efficient service. Khalsa McBrearty Accountancy LLP — Administrative Assistant Phoenix, AZ 2025 – April 2026

● Maintained and organized confidential financial documents.

● Assisted with preparation and filing of tax documents, including 1099s.

● Built professional relationships through phone, email, and in-person communication.

● Prioritized deadlines while managing multiple administrative tasks.

● Supported accountants through overtime during tax season. Arcadic Learning and Literacy — Tutor

Phoenix, AZ 2024

● Tutored students while maintaining engagement and individualized instruction.

● Implemented age-appropriate educational activities.

● Monitored student progress through detailed records.

● Followed Individual Education Plans (IEPs).

● Maintained a safe, positive learning environment. Sun Valley Academy — Lead Preschool Teacher / After School Facilitator Avondale, AZ 2023–2024

● Planned and implemented engaging classroom curriculum.

● Fostered a safe and structured learning environment.

● Modeled positive behavior and classroom expectations.

● Communicated with staff to support student success. Kachina Management, Inc. — Office Administrator

Glendale, AZ 2022

● Managed phones, emails, scheduling, billing, filing, and office communications.

● Ordered office supplies and handled administrative documentation. Amplified Therapy — Office Administrator

Deming, NM 2021

● Organized confidential client files and office records.

● Assisted with billing, mail processing, filing, and travel coordination. Sonic Drive-In — Crew Member / Carhop

Deming, NM 2018–2020

● Delivered excellent customer service in a high-volume restaurant.

● Prepared food and beverages while meeting speed and quality expectations.

● Resolved customer concerns professionally.

● Maintained cleanliness and inventory throughout shifts.

● Balanced multiple responsibilities simultaneously. VOLUNTEER EXPERIENCE

Legacy Traditional Schools — Las Vegas, NV

Summer 2017–2019

Harvest Preparatory Academy — Goodyear, AZ

Summer 2015

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