Shift Manager & Operations Leader

ANNASTASHIA MORRISON

Missouri City, TX ***** ************@*****.*** +1-786-***-****

PROFESSIONAL SUMMARY

Experienced operations and shift management professional with 11+ years of experience in gaming and parking operations, with additional experience in fulfillment, postal services, and home health support. Skilled in staff scheduling, traffic and parking operations, safety and security procedures, guest service, coordination, organization, and Microsoft Office. Authorized to work in the U.S. and willing to relocate.

PROFESSIONAL EXPERIENCE

SHIFT MANAGER (FULL-TIME) November 2012 – June 2024 Seminole Gaming – Hollywood, FL

• Prepared and managed staff schedules to support daily operations.

• Prepared vehicle tags and organized parking operations to improve vehicle identification and retrieval.

• Monitored and managed parking-lot traffic to maintain an orderly and efficient flow.

• Ensured established safety and security procedures were followed.

• Coordinated with other management staff to support operational needs.

• Handled and responded to guest requests while supporting a positive guest experience. FULFILLMENT ASSOCIATE November 2016 – January 2017 Amazon.com – Miami, FL

• Picked products according to supervisor instructions and verified items against order requirements.

• Inspected products for damage or proper working condition and reported issues to supervisors.

• Verified quantities, prepared orders for packing, and ensured containers were properly labeled.

• Measured and weighed packed containers and recorded package information in database systems.

• Transported packed materials using hand equipment or forklifts and supported safe truck loading.

• Maintained production and packing records and reported product-selection or quantity errors promptly.

• Followed voice-directed picking processes and established operational protocols. HOME HEALTH AIDE March 2015 – July 2016

Season Hospice & Palliative – Miami, FL

• Provided housekeeping, laundry, meal preparation, shopping, and errand support.

• Assisted patients with personal services including bathing, dressing, and grooming. MAIL CARRIER / CLERK October 2015 – March 2016

United States Postal Service – Fort Lauderdale, FL

• Delivered packages and mail to businesses and residents across assigned routes.

• Organized routes and delivered mail on a six-day schedule.

• Secured and handled letters and packages according to established procedures. CORE SKILLS

Staff Scheduling • Safety & Security Procedures • Parking & Traffic Operations • Guest Service • Team Coordination • Organizational Skills • Microsoft Excel • Microsoft Office • Fulfillment & Inventory Processes • Recordkeeping EDUCATION

Florida Technical College — Trade School – Medical Billing & Coding West Park Charter Academy – West Park, FL — High School or Equivalent August 2008 – June 2009 CERTIFICATIONS

Medical Billing Certification — May 2025 – May 2029 Home Health Aide — Present

Basic Life Support (CPR) — June 2016 – June 2017

ADDITIONAL INFORMATION

Authorized to work in the United States for any employer. Willing to relocate.

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