Senior Identity Solutions Pre-Sales Engineer

OMER ARAIN

Austin, TX 346-***-**** ****.******@*******.*** https://www.linkedin.com/in/omer-arain-521109414/

PROFESSIONAL SUMMARY

Senior pre-sales solutions architect and sales engineer with 8+ years delivering enterprise software outcomes through consultative selling, executive-level storytelling, and hands-on technical validation. Deep expertise in Active Directory architecture, administration, and recovery for large-scale directory services environments, including designing solutions aligned to security, identity, and business continuity goals. Proven ability to run compelling product demonstrations, lead discovery workshops, and execute customer-facing proof of concept installations that accelerate pipeline progression and close rates. Strong partner to Sales, Engineering, and Product, translating customer pain points into crisp technical requirements, ROI models, and actionable product feedback. Background spanning regulated enterprise environments with strong working knowledge of Azure AD, Office 365, IAM concepts, and infosec-aligned architectures.

KEY SKILLS

Pre-Sales & Sales Engineering: Consultative selling, discovery workshops, product demonstrations, technical presentations, proof of concept (POC), requirements gathering, proposals, ROI presentations, value messaging

Identity & Directory Services: Active Directory, Group Policy (GPO), DNS, LDAP, Kerberos, AD replication, OU design, domain trusts, directory services architecture

Cloud Identity & Productivity: Azure AD, Microsoft Entra ID, Office 365, Exchange Online, Conditional Access, SSO, MFA, hybrid identity architecture

Security & IAM Landscape: Identity and Access Management (IAM), infosec fundamentals, least privilege, privileged access concepts, audit readiness, threat modeling basics, competitive positioning

Solution Design & Documentation: Solution architecture, technical design documents, requirements documents, statements of work support, security questionnaires, customer success handoffs, stakeholder management

Automation & Scripting: PowerShell, Windows administration, automation runbooks, configuration validation, log analysis, troubleshooting, operational tooling

Collaboration & Delivery: Salesforce-style CRM discipline, cross-functional partnering, enablement, customer training, escalation leadership, travel-ready customer engagement, executive communication

EXPERIENCE

Senior Pre-Sales Solutions Architect (Sales Engineering), CVS Health, Austin, TX — Feb 2022– Present

- Orchestrated enterprise discovery sessions across Security, Infrastructure, and Identity teams, translating business drivers into Active Directory and IAM-aligned solution narratives that improved stakeholder alignment and shortened evaluation cycles.

- Led high-impact product demonstrations for identity and security-adjacent capabilities, tailoring workflows to customer pain points in large directory services environments and consistently earning technical validation from senior administrators.

- Executed customer-facing proof of concept (POC) installations by designing deployment plans, prerequisites, and rollback steps, accelerating time-to-value while reducing implementation risks through documented runbooks.

- Architected Active Directory designs and remediation approaches spanning DNS, Kerberos, LDAP, trusts, and replication considerations, improving resilience and operational clarity for environments exceeding 10,000 users.

- Developed requirements documentation and solution proposals, ensuring technical requirements were captured, reviewed, and transitioned cleanly to delivery teams, decreasing post-sale scope churn and rework.

- Presented technical solutions to mixed business and technical audiences, explaining benefits beyond features and tying outcomes to risk reduction, operational efficiency, and measurable security posture improvements.

- Partnered with Sales leadership to build ROI presentations and value calculators, grounding assumptions in current-state operational costs and incident-impact estimates to strengthen executive sponsorship.

- Collaborated with Engineering and Product to relay field feedback, competitive insights, and customer objections, influencing roadmap prioritization and improving demo-to-POC conversion through targeted enhancements.

- Created enablement materials for internal pursuit teams, including demo scripts, objection handling, and reference architectures for Active Directory-centric deployments and hybrid identity integrations.

- Diagnosed complex identity and Windows platform issues during evaluations using PowerShell and structured troubleshooting methods, restoring POC momentum and increasing customer confidence in technical fit.

- Designed solution architectures incorporating Azure AD and Office 365 integration patterns, addressing hybrid identity constraints, Conditional Access considerations, and administrative separation of duties.

- Coordinated with support specialists and project stakeholders to execute pre-sales objectives, aligning timelines, responsibilities, and acceptance criteria to ensure predictable customer evaluation experiences.

- Documented competitive positioning across identity and security ecosystems, articulating differentiators in recovery readiness, operational simplicity, and deployment pragmatism for enterprise directory services teams.

- Guided customers through security and compliance conversations, mapping solution controls to audit expectations and internal policies, reducing procurement friction and improving approval turnaround times.

Senior Solutions Architect (Identity & Enterprise Platforms), JPMorgan Chase, Austin, TX — Sep 2018– Jan 2022

- Architected and administered large-scale Active Directory services, including OU design, Group Policy (GPO) strategy, trust relationships, and replication health, supporting enterprise identity reliability and governance.

- Led cross-team technical workshops to surface directory services pain points and produce prioritized remediation plans, improving operational resilience and reducing recurring authentication and policy issues.

- Built and executed migration and modernization approaches involving hybrid identity patterns with Azure AD and Office 365, ensuring minimal disruption through phased rollout and validation checkpoints.

- Produced detailed technical requirements and design documentation for identity initiatives, enabling consistent execution across infrastructure, security, and application teams while meeting strict enterprise controls.

- Developed automation scripts using PowerShell to validate configuration baselines, collect environment telemetry, and accelerate troubleshooting, reducing mean time to diagnose directory-related incidents.

- Implemented structured change and release practices for identity services, improving predictability and lowering production risk through peer-reviewed runbooks and rollback-ready deployment plans.

- Conducted internal “demo-style” walkthroughs for stakeholders, communicating technical concepts to business partners while emphasizing risk reduction, compliance benefits, and operational efficiency outcomes.

- Partnered with security teams to align directory services operations with IAM principles, reinforcing least privilege, administrative separation, and audit-friendly configurations across privileged workflows.

- Coordinated incident response participation for identity-impacting events, stabilizing authentication pathways and restoring service with careful attention to root-cause analysis and long-term prevention.

- Evaluated vendor solutions in identity and security ecosystems, comparing technical capabilities and operational overhead while documenting decision criteria and recommendations for leadership review.

- Standardized documentation for requirements, architecture decisions, and operational procedures, improving handoffs between platform engineering and support teams while reducing knowledge gaps.

- Mentored engineers on directory services fundamentals, troubleshooting practices, and automation patterns, increasing team throughput and improving consistency of enterprise identity operations.

Senior Software Engineer, Shopify, Austin, TX — Aug 2017– Aug 2018

- Delivered customer-facing platform features with strong reliability and maintainability, collaborating across product and engineering to translate requirements into performant software outcomes.

- Implemented secure service integrations and operational tooling, applying authentication and authorization best practices while improving observability and incident readiness.

- Partnered with stakeholders to clarify business objectives, define acceptance criteria, and produce technical designs that balanced delivery speed with long-term architecture considerations.

- Strengthened operational excellence through improved logging, alerting, and runbooks, reducing time-to-diagnose production issues and increasing confidence in release quality.

- Collaborated in code reviews and design discussions, raising engineering quality and ensuring scalable patterns aligned to platform constraints and customer usage growth.

- Automated repetitive operational tasks via scripting and developer tooling, improving team efficiency and reducing manual errors in deployment and environment management.

- Contributed to performance tuning efforts by analyzing bottlenecks and proposing optimizations, improving latency and stability for user-facing workflows under load.

- Worked closely with support and operations to resolve escalations, ensuring clear communication, rapid mitigation, and documented follow-ups for continuous improvement.

- Helped maintain secure engineering practices, incorporating principle-of-least-privilege thinking and safe handling of sensitive data flows across services.

- Authored concise technical documentation for new components and operational procedures, enabling smoother onboarding and better long-term maintainability.

- Participated in iterative delivery using Agile practices, improving predictability through estimation hygiene, incremental releases, and clear dependency management.

- Communicated technical trade-offs to non-technical partners, aligning delivery decisions to customer impact, risk, and business priorities.

EDUCATION

Bachelor's Degree in Computer Science, MacMurray College (2013–2017)

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