Experienced Customer Service Manager and Educator

Annie S U M M A Awan R Y

A N N I E A W A N

(***) - 917 - 7528

Arlington, Texas

**********@*****.***

C O N T A C T

E D U C A T I O N

Tarrant County College and UTA

**** - ****

ASSOCIATES IN ART & SCIENCE

Arlington High School

Class of 2003

HIGH SCHOOL DIPLOMA

S K I L L S

Critical Thinking

Organization

Leadership (within student clubs)

Classroom Management

Effective & Strong Communication

Time Management

Collaborative & Team Orientated

Conflict Resolution

Enthusiasm & Energy

Multitasker

Imaginative & Innovative

E X P E R I E N C E

Global Health Insurance

Mansfield Independent School District

March 2021 - March 2022

August 2013 - September 2018

CUSTOMER SERVICE MANAGER

Supervised day-to-day operations in the customer service department. Enhanced customer experience by improving service procedures. Handled customer complaints, and provided appropriate solutions and alternatives within the time limits; followed up to ensure the resolution. ELEMENTARY SUBSTITUTE TEACHER

Held responsibility for handling students in the absence of the teacher. Supported students with classwork & applying academic concepts. Followed lesson plans to ensure effective learning experience. I am a dedicated and detail-oriented person with a passion to promote student learning and strengthen an individual's potential. Easily able to positively impact a classroom environment and communicate with others. As well as a thoughtful communicator with a keen analytical eye. Arlington Independent School District, Little Elementary August 2009 - May 2012

PRE-K ASSISTANT TEACHER

Effectively communicated with colleagues and instructed students. Performed essential obliging and cooperative duties, such as assisting teacher with students, and managing classroom organization. Arlington Independent School District, Amos Elementary September 2022 - Present

STEM LAB MANAGER PARAPROFESSIONAL

L A N G U A G E S

English, Full Professional Proficiency

Urdu, Native Proficiency

Managed daily operations of the STEM Lab, while assisting students with hands-on activities, problem solving, and academic growth. Co-taught STEM and daily classroom lessons in an engaging manner to enhance student comprehension and participation within the lab. Collaborated with teachers and admin to coordinate educational resources and interactive activities aligned with STEM curriculum goals.

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