Remote Personal Assistant & Data Entry

AMY HOEKWATER

Virginia Beach, VA ***** 757-***-**** ***.*********@*****.***

PROFESSIONAL SUMMARY

Organized, proactive, and detail-focused remote administrative professional with extensive experience supporting executives, clients, and cross- functional teams. Skilled in data entry, calendar and meeting management, email communication, digital file organization, project and task tracking, document preparation, customer follow-up, and confidential records management. Experienced working independently in virtual environments, managing competing priorities, learning new technology, and keeping assignments on schedule through consistent follow-up and clear communication.

CORE SKILLS

Virtual Administrative Support • Data Entry • Calendar & Appointment Management • Meeting Coordination • Email Management • Professional Correspondence • Digital File Organization • Document & Report Preparation • Project Coordination • Task & Deadline Tracking • Follow-Up Communications • Workflow Management • Customer Support • Cross-Department Coordination • Microsoft Outlook • Microsoft Excel • MS Office • Google Workspace • Adobe Acrobat • Database Management • Confidential Information • Remote Collaboration • Attention to Detail PROFESSIONAL EXPERIENCE

Account Manager Expensify 12/2024–Present

• Manage 200+ client accounts in a remote SaaS environment, independently organizing daily priorities, tracking open assignments, and ensuring customer and internal action items are completed on time.

• Monitor and respond to high-volume client communications, answer routine and complex inquiries professionally, document next steps, and provide timely follow-up through resolution.

• Schedule and coordinate virtual client meetings, prepare call summaries and written instructions, and maintain organized account information for ongoing work.

• Track customer issues and projects across support, technical, accounting, and internal teams; coordinate information sharing and follow up on outstanding deadlines and dependencies.

• Review account data, policies, and workflows for accuracy, identify discrepancies, and maintain detailed records to support efficient problem resolution.

• Prepare reports, usage analytics, KPI summaries, and internal/client-facing documentation while handling customer and financial information with discretion.

Travel Consultant 1923 Travel 08/2023–Present

• Independently manage multiple client travel projects from initial inquiry through completion, tracking reservations, payments, deadlines, changes, and outstanding action items.

• Maintain organized digital client records, itineraries, confirmations, payment details, and communications while coordinating with clients and travel partners.

• Respond to emails and customer inquiries, prepare professional travel documents, provide timely follow-up, and resolve schedule or booking changes.

• Use online booking and travel-management platforms to organize information and maintain accurate client data in a remote work setting. Criminal Data Processor I Informatdata 12/2021–01/2024

• Performed high-volume data entry and digital records processing, reviewing criminal and civil source information for accuracy, completeness, and compliance.

• Processed more than 1,000 cases per month with zero errors by carefully cross-checking information and entering accurate records into a Direct- Source Data database.

• Organized and maintained confidential digital information, followed security procedures, and independently managed workload to meet productivity and quality requirements.

• Trained and supported new employees on data-entry procedures, record accuracy, workflow requirements, and internal systems. Virtual Executive Assistant Squared Away 08/2021–11/2021

• Provided remote administrative support by managing executive calendars, scheduling meetings and appointments, coordinating travel, monitoring communications, and organizing daily priorities.

• Prepared agendas, reports, presentations, meeting materials, and internal documents; maintained digital files and tracked follow-up actions.

• Coordinated communication between executives, team members, and external contacts while handling confidential information professionally.

• Managed competing assignments independently and helped keep schedules, meetings, and administrative projects organized and on track. Legal Analyst / Legal Assistant ESG Law Firm 10/2019–08/2020

• Maintained organized digital and physical case files, tracked deadlines and case progress, and ensured records and supporting documents were accurate and readily accessible.

• Prepared, proofread, edited, filed, and e-filed reports, correspondence, briefs, motions, pleadings, contracts, policies, and other documents.

• Coordinated appointments and case activities, communicated with clients and outside parties, gathered information, and provided timely follow-up.

• Conducted research, compiled data, organized exhibits, and supported attorneys with multiple simultaneous projects and deadlines. MILITARY ADMINISTRATIVE & OPERATIONS EXPERIENCE

Administrative Manager / Administrative Clerk / Assistant Housing Manager United States Navy 06/2000–06/2020

• Provided administrative and operational support to senior leaders and multiple departments throughout a 20-year Navy career, including scheduling, correspondence, records, customer service, reports, and workflow coordination.

• Managed calendars, meetings, briefings, appointments, official travel, and supporting materials for senior military officers while balancing changing priorities and deadlines.

• Organized and maintained 500+ files and document-management systems, coordinating archiving and record disposition and ensuring information was accurate, secure, and easy to retrieve.

• Created and maintained spreadsheets and prepared weekly administrative and logistical reports to track operations, assignments, and organizational requirements.

• Answered high-volume phone and in-person inquiries, routed requests to appropriate departments, communicated updates, and followed up to ensure customer needs were addressed.

• Distributed correspondence, memos, and internal updates and coordinated information sharing among departments and leadership.

• Reviewed files, applications, records, and critical information for accuracy and compliance; updated databases and corrected discrepancies as needed.

• Handled sensitive and classified information with discretion and followed military confidentiality and security requirements.

• Supervised and trained administrative personnel, assigned daily work, monitored progress, and helped teams maintain efficient workflows and meet deadlines.

ADDITIONAL RELEVANT EXPERIENCE

Records Control / Leading Supervisor United States Navy 09/2014–09/2017

• Maintained records covering more than 200,000 stock items, conducted audits, investigated discrepancies, and prepared reports for senior management.

• Coordinated assignments and information across procurement, logistics, and leadership teams and followed up on operational issues through resolution.

Executive Assistant United States Navy 12/2012–09/2014

• Supported 35 senior military officers and managed calendars for six officers, coordinating meetings, briefings, events, travel, documents, and communications.

• Prepared reports, presentations, briefing materials, and internal communications and tracked administrative requirements to keep leadership activities on schedule.

• Served as a liaison among leadership, staff, departments, and outside organizations, ensuring clear communication and timely follow-up. Career Counselor United States Navy 09/2009–09/2011

• Scheduled counseling sessions, maintained employee information, prepared individualized plans and supporting documents, and tracked follow-up actions for 150 employees.

• Conducted presentations and workshops and communicated program requirements and next steps clearly to employees. EDUCATION

Associate of Applied Science, Paralegal Studies - American National University Master of Science, Forensic Psychology - Northcentral University Bachelor of Science, Criminal Law - Grand Canyon University Bachelor of Science, Forensic Science - American InterContinental University ADDITIONAL QUALIFICATIONS

Secret Clearance • Authorized to work in the United States for any employer • Experienced remote worker • Strong independent work habits, confidentiality, professional communication, digital organization, and technology adoption

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