IT & PC Technician

Shad Vanderlinden

Austin TX *****, 512-***-****, ****************@*****.***

https://linkedin.com/in/shad-vanderlinden-5654094b

PROFESSIONAL SUMMARY

Dedicated IT professional with extensive experience in remote and on-site technical support, specializing in Windows PCs and networking. Proven ability to troubleshoot complex issues, guide users effectively, and manage IT infrastructure tasks, including deployments, imaging, and data migration. Adept at utilizing ticketing systems and collaborating with remote teams to ensure efficient problem resolution and enhance customer satisfaction. Seeking to leverage these skills to contribute to support environment.

WORK EXPERIENCE

Field Technician (Contractor, On-Site)

Field Nation, Austin TX

08/2022 – Present

Provided gig-based on-site and field contracting services for various end-clients.

Executed smart hands and hardware troubleshooting, installation, and decommissioning tasks.

Conducted site inspections and performed Point-Of-Sale upgrades and PC installations.

AI Selfhost Technician (Contractor, On-Site)

Experis/Manpower, Austin TX

04/2026 – 05/2026

Subcontracted to AMD in Austin, TX, working in a compartmentalized laboratory to test prototype PCs.

Staged, assembled, imaged, and stress-tested prototype laptop and desktop systems.

Subscribed to, monitored, and interacted with agentic AI systems to analyze PC stability issues.

Manually operated Windows and Linux operating systems, meticulously documenting any encountered issues.

Consulted on process improvements, subsequently revising and publishing testing procedure documentation.

Field Support Technician (Contractor, On-Site)

BluPace US LLC, Austin TX

02/2626 – 04/2626

Provided white-glove IT support at Ascension Hospitals in Central Texas as a subcontractor through HCL.

Imaged, tested, and deployed smartphones and laptops, offering go-live support for new PC systems.

Dismantled outdated PC equipment and staged/installed new desktop systems and printers.

Deployment Technician (Contractor, On-Site)

Adecco, Austin TX

02/2026 – 02/2026

Subcontracted to CTS-Mobility to assemble, image, test, and deploy smartphones and Wi-Fi routers.

PC Support Technician (Contractor, On-Site)

E-Solutions, Inc., Austin TX

09/2025 – 12/2025

Subcontracted through HCL to work at AMD in Austin, TX, utilizing SCCM for Windows 11 laptop imaging for PC Refresh Project, including updates and application installations.

Executed IMAC (Install, Move, Add, Change) tasks, setting up computer equipment and networks at desks for new hires.

Provided customer-facing desk-side assistance and guidance for new laptop setups.

Upgraded, troubleshot, and repaired Dell, HP, and Lenovo laptops.

Desktop PC Support Technician (Contractor, On-Site)

Strategic Systems, Inc., Austin TX

03/2025 – 03/2025

Executed Windows 11 PC Refresh at MCPC/Supply Technologies, involving staging and installing new PCs, and packing and shipping old PCs.

Low-Voltage Field Technician (Contractor, On-Site)

Top Prospect Consulting, LLC., Austin TX

03/2025 – 03/2025

Installed Avaya and Cisco VoIP phones on-site at TX HHSC offices for Sirvis and NWNCaurousel.

Staged, installed, and programmed phones and SRST/VG systems, while also performing troubleshooting.

Helpdesk / Desktop Support Consultant (Contractor, On-Site)

Artech Information Systems, LLC, Austin TX

11/2021 – 06/2022

Served as the lead on-site Desktop Support Representative (contracted to Kyndryl/ WPP/ Wunderman-Thompson) for a group of marketing companies, supporting 300 on-site seats and 300 remote workers.

Delivered white-glove support to C-level executive offices.

Executed annual refresh and deployment of new Mac OS and Windows PCs.

Managed the shipping of new equipment via FedEx and in-person appointments, and received old equipment for wiping and disposal.

Set up and administered Jabber VoIP telephone resources for new hires and departures.

Performed daily duties including site walk-throughs, testing network speeds, monitoring server room temperature, and validating Xerox multi-function printers.

Administered Active Directory for on-boarding processes and password resets.

Conducted desktop patching and image deployment using InTune and Jamf Pro according to company standards.

Performed alphanumeric data entry using ServiceNow ticketing for incident management and equipment inventory, as well as Excel spreadsheets for equipment inventory.

Carried out complex smart hands tasks as assigned by senior network and infrastructure staff.

Enterprise Service Technician (Contractor, 100% Remote)

Cognizant Technology Solutions, Austin TX

08/2021 – 01/2022

Performed alphanumeric data entry using multiple Facebook ticketing and knowledge base systems.

Provided support through the Help-At-Supplemental-Services (HASS Help Desk) for internal Meta/Facebook IT needs.

Remotely troubleshooted hardware and internally-developed software applications.

Set up and administered Zoom and BlueJeans VoIP telephone resources for new hires and departures.

Managed hardware imaging, provisioning, password resets, new hire on-boarding, and security.

PC Technician (Self-Employment)

Linden Consulting, Austin TX

08/2008 – 01/2021

Operated a home-based business offering full-service PC and laptop repair, upgrades, and electronics recycling.

Troubleshot and repaired all hardware components including power supplies, motherboards, CPUs, storage, and networking issues.

Diagnosed and resolved operating system, application, virus, and spyware problems.

Performed backup and migration of user profiles and documents to new PC systems.

Installed, configured, and maintained FreePBX VoIP telephony services and phones.

PC Technician (Contractor, On-Site)

Kforce Inc., Austin TX

11/2020 – 12/2020

Performed alphanumeric data entry using Google and Excel spreadsheets for equipment inventory.

Contracted to execute a Windows 10 PC Refresh for the Health and Human Services Commission of Texas.

Staged and distributed new laptops and monitors for remote workers during the COVID pandemic.

PC Technician (Contractor, On-Site)

FieldNation, Austin TX

03/2020 – 03/2020

Contracted to conduct a Windows 10 PC Refresh for the Health and Human Services Commission of Texas.

Verified newly imaged PCs, installed updates, and staged PCs for distribution to remote COVID workers.

PC Technician (Contractor, On-Site)

ObjectWin, Austin TX

11/2019 – 11/2019

Contracted to perform a Windows 10 PC Refresh for the Employees Retirement System of Texas.

Inventoried older PCs using Quest Kace, imaged new systems, migrated documents, and replaced outdated PCs.

PC Refresh Tech (Contractor, On-Site)

ABBTECH, Austin TX

05/2014 – 03/2020

Replaced outdated PCs and peripherals at Frost Bank and Wayne Fueling Corp.

Executed data migration, drive imaging, drive wiping, and application installations.

Installed and configured Cisco VoIP phone systems.

Assisted the Team Lead with unpacking new equipment, inventory management, staging, and disposal of old equipment.

PC Technician (Contractor, On-Site)

Abacus Technical Services, Austin TX

07/2019 – 08/2019

Performed Windows 10 PC Refresh with Data Migration for the Texas Commission on Environmental Quality (TCEQ).

Managed all phases including unboxing, inventory, asset tagging, SCCM imaging, staging, installing equipment and peripherals, migrating user data, installing applications, providing desk-side support to end-users, and wiping/recycling old equipment.

Set up and administered Avaya VoIP telephony accounts.

Documented MAC, serial, and asset numbers associated with users.

IT Field Technician (Contractor, On-Site)

Brooksource / Technical Youth, Austin TX

03/2019 – 04/2019

Contracted to build and validate Windows 10 Tablets and Mobile Stations for Ascension IT at Seton/Dell Children’s Hospital of Austin, TX.

Desktop Support (Contractor, On-Site)

Raas Infotek, Austin TX

01/2019 – 02/2019

Contracted for Windows 10 PC Refresh and Desktop Support at NXP Semiconductor of Austin, TX.

Technician (Contractor, On-Site)

ARC Staffing, Austin TX

07/2013 – 11/2013

Handled Help Desk phone support, provided desk-side care, and performed Windows 7 upgrades including drive imaging, application installations, and data migration.

Assignments included work at the Railroad Commission of Texas (RRC), Office of Attorney General (OAG), and Texas Department of State Health Services (DSHS).

Desktop Specialist (Contractor, On-Site)

SmartSource / Barbeau Enterprises, Austin TX

09/2011 – 07/2012

Led the removal of a G4 server from a bank's equipment rack.

Unpacked, staged, and installed new Windows PCs at Chase Banks for Insight Direct Inc.

Configured networks for upgraded Dell PCs at Kleinfelder Construction and Engineering.

Wiped old PC hard drives and packed old equipment for disposal.

Technician/Consultant (Contractor, On-Site)

GO2IT/CCSSI, Austin TX

09/2011 – 04/2012

Subcontracted to WorldWide Technical Services for IBM Computers Corporation.

Unpacked, staged, and installed Windows 7 PCs at Austin-area Hilton Hotels.

Wiped old PC hard drives and packed old equipment for disposal.

Provided on-call standby support for emergency assistance to teams working at area Best Buy stores and Hilton Hotels.

PC Field Tech (Contractor, On-Site)

Insight Global, Austin TX

02/2007 – 03/2012

February 2007: Contracted under Unisys supervision at the Texas Workforce Commission, replaced approximately 800 Dell motherboards and power supplies, flashed service tags into the BIOS.

August 2009: Served as an on-site hardware and software PC Technician at the Unisys MSC Call Center, responsible for urgent response for 500 Dell PCs and corporate software installations.

Performed desk-side visits, hardware and software troubleshooting in the lab, and PC redeployment.

February 2012: Manually created and configured Whole Foods Market HQ domain accounts and access privileges using Group Policy.

Maintained new and existing employee accounts appropriate to their roles in Microsoft Active Directory on a Windows Server 2008 network hive. Set up and administered VoIP telephony services.

Developed a JavaScript assistant to update Active Directory via PowerShell, doubling production.

Technical Consultant (Contractor, On-Site)

COMSYS, Austin TX

10/2010 – 12/2010

Staged and installed 800 new Windows 7 PCs at TX Education Association offices.

Migrated user settings and data using USB flash drives, verifying successful data transfer.

Performed routine installations of special applications and custom peripherals.

Wiped old PC hard drives and packed old equipment for shipment.

Bank Conversion Tech (Contractor, On-Site)

Barbeau Enterprises-(defunct), Austin TX

07/2009 – 07/2009

Converted Washington Mutual Banks for the Chase Manhattan acquisition, working for Insight USA.

Inventoried obsolete equipment and packed it for auction pickup.

Unpacked and installed new printers, keypads, scanners, and money handling equipment.

Associate Technician (Contractor, On-Site)

SmartSource, Austin TX

03/2009 – 07/2009

Staged and installed 90 new Windows 7 PCs at ADP Headquarters.

Migrated user settings and data using a USB transfer cable, verifying successful data transfer.

Performed occasional installations of special applications and upgraded video cards.

Packed old equipment for shipment. Subcontracted to ValCom.

NOC Computer Operator (Contractor, On-Site)

AMARX Search, Austin TX

05/2009 – 06/2009

Served as a Northrop Grumman contractor in Texas Health and Human Services' Network Operations Center.

Continuously monitored outage events for client servers and network components using SolarWinds, NimBUS, and Veritas.

Ticketed events using FootPrints and Unicenter HelpDesk.

Acted as the single point of contact to coordinate responses to network and resource outages.

Technician (Contractor, On-Site)

Connexion Systems, Austin TX

02/2009 – 02/2009

Converted a Washington Mutual Bank following its acquisition by Chase Manhattan Bank.

Dismantled an obsolete branch location under Siemens' supervision.

Inventoried obsolete equipment, packed it, and prepared it for auction pickup.

Unpacked and installed new printers, keypads, scanners, and money handling equipment.

PC Field Tech (Contractor, On-Site)

QualxServ, Austin TX

11/2007 – 09/2008

Worked as a QualxServ on-site PC Technician for Eagle Eye Services, Inc. and Byerly Diversified, Inc., servicing over 500 Dell PCs at City of Austin offices and area businesses.

Acted as the sole customer-facing representative for Dell Computers at worksites.

Inventoried parts, distributed and managed workload, and replaced motherboards and power supplies.

Re-flashed and configured BIOS, updated asset tags, and managed the return shipment of old parts to Dell.

Accommodated customer needs and expedited special requests, documenting projects using Microsoft Excel and Adobe Acrobat forms.

PC Replacement Tech (Contractor, On-Site)

Manpower Professional, Austin TX

04/2007 – 04/2007

Contracted under IBM supervision at Farmer’s Insurance offices, performing approximately 100 PC change/move requests at a new office location.

Level I Technical Support (Full-Time, On-Site)

TeleNetwork, Inc., Austin TX

12/2005 – 01/2006

Successfully resolved issues for customers of 18 outsourced dial-up and DSL Internet service providers, supporting email, web-mail, and FTP.

Expertly fielded, researched, tracked, reassigned, and resolved customer issues.

IT Help Desk / Field Tech (Contractor, On-Site)

Apex Technologies, Austin TX

08/2005 – 12/2005

As a Unisys contractor, served as a service desk agent for Chicago Public Schools staff and administrators.

Monitored networks using Nagios and managed Active Directory accounts within a Citrix environment.

Supported applications, configured software installations, and expedited network account creation.

Provided Remedy ticket status updates and acted as a client liaison to network engineers.

Customer Service Rep (CSR) (Full-Time, On-Site)

Harte-Hanks, Austin TX

03/2004 – 05/2005

Achieved an average volume of 65 calls per day from Samsung cell phone customers.

Skilled in mentoring customers on phone configuration and addressing inquiries.

Accurately resolved documented issues through troubleshooting and escalated calls as required.

Arranged for phone repairs and provided status updates to customers.

Technical Support Rep (TSR) (Full-Time, On-Site)

Onramp Access, Austin TX

10/2002 – 01/2003

Promptly resolved business and residential technical support incidents via phone and email.

Processed new applications efficiently, and monitored company and hosted servers and networks.

Monitored company servers and networks for internal issues and external security threats.

Customer Service Rep (CSR) (Temporary, On-Site)

Harte-Hanks, Austin TX

04/2002 – 10/2002

Handled inbound customer service calls for Microsoft X-Box products and promotions.

Provided technical support for Siemens Wireless telephones in a large, multi-client call center environment.

Customer Service Tech (CST) (Full-Time, On-Site)

Illuminati Online (IOCOM), Austin TX

06/2000 – 02/2001

Swiftly resolved business and residential technical support incidents via phone and email.

Processed new applications promptly, and monitored company and hosted servers and networks.

Contributed to the development of the company intranet, public websites, and customer help pages.

Alternated high-volume day shifts with self-supervised weekends and evenings.

Senior Customer Service Tech (CST) (Full-Time, On-Site)

Dell Computer Corporation, Austin TX

10/1997 – 05/1998

Accurately resolved hardware and software issues in a high-volume inbound call center, specializing in Optiplex and Dimension product lines for corporate account customers.

Promptly dispatched service calls and parts according to SLAs for a diverse variety of service contracts.

EDUCATION

MATC, aka Madison College, Madison WI

Associate Degree, Data Processing

1990 – 1992

Achieved Dean’s List recognition for a GPA above 3.0.

Completed 48 credits.

SKILLS

24/7 Support

Adobe Creative Cloud

Android

Apache Server

BASH

Bluejeans

Bomgar

Box

Chef

CHOCO

Cisco AnyConnect

Citrix

Customer Service

Data Migration

Desk side Break/Fix

DOS BAT

DUN

Exchange Server

FootPrints SRT

FTP

Group Policy

HDI

Help desk

HTML

IBM System/370 Mainframe

Imaging

IMAP

InTune

Jamf Pro

JavaScript

Libre Office

MacHub

MacOS

Microsoft Active Directory

Microsoft Office Suite

MySQL

Nagios

NimBUS

NNTP

NOCOL

Office 365

OKTA

OneDrive

Open Office

PC Deploy

PHP

PING

POP3

PowerShell

PPPoE

Pullprint

Quest Kace

Red Hat/Ubuntu/Mint Linux

Remedy

Remote Support

Rodopi

ROSCOE

SAP

SCCM

ServiceNow

Shell scripting

SMTP

TCPIP

Teams

Tivoli Endpoint Manager

Traceroute

Triage and prioritization of ticket queue

UniCenter HelpDesk

Unisys SRMS

USMT

Veritas

VNC

WDS

Webex

Windows 10/11

WordPerfect

Xerox Multifunction

ZeroClient

Zoom

zic

CERTIFICATES

Dell: DCSE for Laptops, DCSE for Portables, DCSE for Customer Experience

AMD: Incident Management, Problem Management, Security Awareness, IT Change Management

LinkedIn: Azure Administration, Intune Cloud Management, Firewall Administration, IT Architecture, IP Addressing, Server Administration, Change Management

Contact this candidate