Operations Manager & Administrator, Bookkeeping Expert

GLORIA FRAZER

**** ***** **. **, *********, Wa **029 C: 206-***-**** ********@*****.***

PROFESSIONAL OBJECTIVE

A highly accomplished Operations Manager and Senior Administrator seeking a challenging leadership position to utilize established expertise in operational oversight, team management, compliance, and comprehensive bookkeeping. Dedicated to driving organizational efficiency and delivering high-value administrative infrastructure.

CORE HIGHLIGHTS

* Corporate Co-Founder: Co-founded a prominent outdoor knife and tool manufacturing enterprise. Scaled workforce from 2 to 32 employees, designed internal workflows, authored standardized training manuals, and directed global operations.

* Banking Industry Advancement: Rose from a part-time teller to a Teller Operations Supervisor (TOS) within 7 months and passed the Assistant Branch Manager assessment.

* Versatile Administrative Expertise: Proven track record managing full-charge bookkeeping, regulatory compliance, multi-state corporate licensing, human resources paperwork, and multi-division accounts receivable portfolios. CURRENT PROFESSIONAL EXPERIENCE

Office Manager / Administrator Dec 2018 – Present Behemoth Universal Services LLC dba Left Coast Services – Seattle, WA

* Execute full-charge administrative and office operations management for a local business entity.

* Oversaw all operational bookkeeping functions, including Accounts Receivable (A/R), Accounts Payable (A/P), and invoice ledger optimization.

* Manage regulatory compliance framework including corporate licensing, municipal permits, and Washington state Business & Occupation (B&O) tax returns.

* Design complex automated Excel spreadsheets to monitor project pipelines; provide certified Notary Public services.

Brand Ambassador – February 2024 to present

Samplers Inc Pawtucket, RI. (contracted through CDS) Responsible for all aspects of set up, merchandising, sample prep and sample distribution to customers. Provide customers with product information and pricing. Working at a variety of stores such as Costco Redmond, Costco Kirkland, Target Northgate, Fred Meyer Issaquah, QFC Issaquah and Amazon Fresh Seattle. Event photos and event reports online.

PREVIOUS PROFESSIONAL EXPERIENCE

Credit & Collections Specialist Mar 2015 – Dec 2018 Republic Services – Seattle, WA

* Directed credit processing and commercial A/R collections across 6 operational divisions.

* Extracted and analyzed Experian corporate credit bureau reports to establish secure commercial credit thresholds.

* Orchestrated targeted outbound corporate collection portfolios and generated legal lien releases.

Senior FSR – Travel Team Jan 2013 – Feb 2015

Opus Bank – Various Locations, WA

* Deployed regionally to stabilize transaction processing workflows in fast-paced retail banking environments.

* Established positive customer relationships through competency, courtesy, and efficiency.

* Provided bank product information, sales, and implementation to individuals and small businesses.

* Managed cash drawer balancing, vault balancing, auditing, and regulatory reporting. Part Time - Deposits - May 2022 to August 2023

Dave & Busters, Bellevue WA

Responsible for balancing daily receipts, updating daily spreadsheets and scanning all reports to corporate. Responsible for parring tills for Bar, Winners Circle and Servers. Maintained logs for employees keys and key-cards. Radio Logs. Maintained Lost & Found items and log. Maintained lost Credit Card logs.

Part Time Health Services Screener - July 2020 to March 2022 Milestone Technologies on assignment at FaceBook Redmond, Wa. Responsible for utilizing a Flir Heat Scanner to assess temperature of associates, employees and contractors entering the client facilities. Maintain a professional and discreet demeanor with all who enter the facility. Maintain calibration of scanner. Inventory control, PPE logs. Distribute Covid tests and directs clients to on-site Covid testing rooms. Validate Vaccine Cards for next stage Teller Operations Supervisor (TOS) & Senior Teller Feb 2007 – Jan 2013 Bank of America – Bellevue & Issaquah, WA

* Exercised direct operational supervision over branch tellers, vault supply logs, and cash ordering logic.

* Conducted structured training and daily coaching on transaction accuracy, compliance regulations, and fraud protocols.

* Managed security compliance audits, ATM reconciliations, safe deposit operations, and general ledger postings.

* Served as the designated Banking Center Internal Control Review (BCICR) expert to handle operational audits.

COO / EVP / Human Resources Director Jun 1986 – Mar 2003 SOG Specialty Knives, Inc. – Lynnwood, WA

* Co-founded and expanded the business from a 2-person operation into an internationally recognized brand with 32 employees.

* Handled the multi-state corporate incorporation process, legal registrations, and Uniform Commercial Code (UCC) tracking.

* Managed corporate payroll administration and executed all quarterly and annual state and federal tax return filings.

* Monitored international freight networks, customized customs clearance filings, and specialized military GSA procurement logs.

* Oversaw HR packages, 401(k) retirement system rollouts, and corporate insurance packages.

EDUCATION & CREDENTIALS

* Business Administration (Online Studies in Progress) – Thomas Edison State University, Trenton, NJ

* General Studies - Mission College, Santa Clara, CA, USA 3.5 GPA. General studies. Accepted to Deans List.

* General Studies (Dean's List / 3.5 GPA) – Mission College, Santa Clara, CA ADMINISTRATIVE & TECHNICAL SKILLS

10-Key Mastery Federal 940 & 941 Corporate Tax Returns Accounts Payable & Receivable (A/P, A/R) General Ledger (GL) Entry Processing Quick Books online Automated Corporate Bookkeeping Corporate Document Retention Protocols Multi-State UCC Corporate Filings Advanced Excel Spreadsheet Design Notary Public Commission Human Resources Vendor Agreement Processing City and State Permitting.

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