Customer Service & Community Outreach Specialist
Resume:
Rawan Hassan
Email: *****************@*****.***
Address: Brooklyn – New York
Professional Summary
Outgoing and reliable customer service professional with strong communication skills and hands on experience engaging with diverse communities. Background includes public facing roles in retail, event reception, and volunteer tax services, requiring clear communication, professionalism, and the ability to work in fast paced environments. Fluent in English and Arabic. Seeking to contribute to Maxwell Medical’s Street Marketing Team by delivering enthusiastic outreach and positive brand representation.
Academic Education
- BA in accounting, Mansoura University, Egypt, 2026 Professional Experience
1. Volunteer Tax Preparer & Intake Specialist APNA Brooklyn Community Center( January 2026
– Present )
● Conduct intake interviews and communicate clearly with clients from diverse backgrounds.
● Participate in community outreach efforts, including engaging with the public, answering questions, and directing individuals to available tax services.
● Explain tax requirements and processes in a friendly and professional manner.
● Maintain a positive, service oriented attitude while managing high volume interactions.
● Demonstrate reliability, punctuality, and adherence to daily workflow expectations. 2. Cashier & Operations Associate Al-Falah Market, Brooklyn, New York (January 2026 – Present)
● Engage with hundreds of customers daily, providing friendly and efficient service.
● Communicate clearly while handling transactions, answering questions, and resolving concerns.
● Maintain professionalism in a fast paced, high traffic environment.
● Follow daily assignments and store procedures with accuracy and consistency. 3. Cashier, Balady Market, Brooklyn, New York (July 2025 – December 2025)
● Delivered excellent customer service and initiated conversations with shoppers.
● Managed continuous public interaction while maintaining a positive attitude.
● Supported team operations and demonstrated strong work ethic and punctuality. 4. Receptionist, Widdi Catering Hall, Brooklyn, New York (June 2025 – July 2025)
● Welcomed and engaged guests during large events, ensuring a warm and organized experience.
● Managed guest flow and communicated event instructions clearly and confidently.
● Represented the venue with professionalism and enthusiasm. Computer & Software Skills
● Financial & Tax Systems: TaxSlayer (VITA Certified), Western Union Compliance, Point-of-Sale
(POS) systems, Inventory Labeling & Pricing.
● Computer Proficiency: Microsoft Office (Excel, Word, PowerPoint), Google Workspace (Docs, Sheets, Drive).
● Google Apps: Sheets, Docs, Forms, Drive.
● Virtual Communication: Excellent use of Microsoft Teams, Zoom, Google Meet.
● Office Machinery: good knowledge of using office equipment such as fax, printer, copier, scanner.
Language Skills
English: Excellent
Arabic: Native speaker
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