Bartender/Lead Server/Housekeeping

Chrys (Creed) Williams

If you love what you do, you'll never work a day in your life.

Kilgore, TX 75662 +1-903-***-**** *******************@***********.*** Professional Summary

I love what I do!

I take pride in making another's dining experience the absolute best one. A guest should feel welcome, comfortable like one would be at a friend's home. Food quality and control, a make you or break you factor. You wouldn't want to eat something that you didn't like, right? Teamwork and a stellar management team are what it requires to have a successful business and be successful too. I want to be apart of YOUR great team! Years of customer service experience, ranging from fine dining, nightclub, casual dining, "mom and pop shops" and even counter service. Willing to relocate: Anywhere

Willing to relocate: Anywhere

Work Experience

Server

KTop Korean HotPot & BBQ Longview, TX

February 2024 to August 2025

• Delivered fresh cold cuts, veggies, and hot soup bases to tables, ensuring timely and accurate service

• Maintained situational awareness to anticipate guest needs and enhance dining experience

• Optimized time efficiency by managing multiple tables and tasks during peak hours

• Cleaned burners and grills according to health and safety standards, ensuring compliance and guest safety

• Ensured guests received quality service by addressing requests promptly and courteously Server/Waiter

Shoguns Japanese Steakhouse Longview, TX

July 2020 to May 2023

• Demonstrated strong attention to detail to ensure order accuracy and guest satisfaction

• Communicated clearly and efficiently in a fast-paced environment to enhance team coordination

• Contributed to a positive work environment, consistently receiving positive feedback from guests Bartender/Server

Tempest Golf Club Gladewater, TX

April 2020 to November 2020

Opening full bar as well as closing full bar procedures. Customer/Consumer awareness, critical thinking, detail oriented, fast paced environment performance, constant customer service satisfaction, alcohol consumption/refusal rules/regulations. They say, "you will never work a day in your life if you truly love what you do." A prime example... Myself. Not just a job but, my career.

Server

Copeland's of New Orleans Restaurant Longview, TX October 2019 to December 2019

POS Knowledge Time management Quality control Problem solving Outstanding customer service Stock, Clean, running sidework, tray carrying/arm presenting Order taking Server

Tele's Mexican Restaurant Diana, TX

March 2019 to October 2019

• Managed time effectively to serve multiple tables and complete side work efficiently

• Ensured quality control and food accuracy, reducing order errors and increasing guest satisfaction

• Utilized POS knowledge to process orders quickly and accurately

• Guaranteed customer service satisfaction by addressing guest needs promptly

• Performed open to close duties, maintaining restaurant readiness and cleanliness Cashier/Customer Service

Pennys Exxon Diana, TX

March 2019 to April 2019

Stock, cash register, clean

Server

Chilis-Dallas TX

February 2018 to August 2018

• Provided excellent customer service by handling food, drinks, and orders efficiently

• Ensured food accuracy and quality control, minimizing errors and enhancing guest experience

• Utilized POS system and tablet to process orders quickly and accurately

• Resolved guest issues through effective problem solving and communication

• Managed time effectively to handle high-volume shifts and complete side work Server/Bartender

The String Bean Richardson, TX

August 2011 to February 2018

• Took orders, ran food and drinks, and maintained stock to ensure smooth service flow

• Completed running side work and open/close duties, supporting team efficiency

• Applied problem solving and attention to detail to resolve guest concerns promptly

• Ensured quality control and food accuracy, enhancing overall guest satisfaction

• Utilized POS system knowledge to process transactions efficiently Education

GED

Naaman Forest High School Garland, TX

August 2004 to May 2008

Skills

Fast casual experience Bartender experience POS Customer support - Customer support experience

(16–20 years) Shift management Food service opening procedures Customer Personalization Staff training Numeracy Food service thermometers Food service customer order management Sanitizing surfaces Table setting Simple food item preparation Food service workstation cleanliness Customer inquiry handling Clover Microsoft PowerPoint Customer complaint resolution Food allergen awareness Research High-end sales Portion scales Food warming and holding units Key Performance Indicators Technical support Order processing Materials management in food and beverage Networking through cold outreach Retail sales transactions Providing product information Desktop applications Beverage recipe development Food safety sanitizing procedures Crew management Clean workspace maintenance Window cleaning Greeting customers Cross-selling Beverage preparation Beverage layering Beverage recommendations Leadership Data entry Food labeling Hospitality Bar trash disposal Upselling Cash register Waitress Glassware polishing Financial transaction processing Bar management Attention to detail Sweeping Training & development Bar opening procedure Bartending - Bartending experience (More than 20 years) Pizza experience Bar supply ordering Customer relationship building Maintaining an organized workspace Technical Proficiency Public health Food server experience Customer service manager experience Ice preparation Supervising experience - Supervising experience (6-9 years) Sushi Food service cashier experience Quick service & fast food restaurant Serving - Serving experience (More than 20 years) Guest relations Sanitation procedures Overseeing training Cocktail experience Updating inventory records Food service closing procedures Customer expectation management Managing customer accounts Inventory control Individual consumer customer service Computer literacy Wine knowledge Events management Toast POS Product demos Craft beer experience Coffee experience Drive- thru operation Culinary experience Conflict management Aloha POS AI Branding Barback Kitchen experience Microsoft Outlook Dining aids Temperature control Human resources Client retention Customer training Food allergen management Payment processing Food portion control procedures Multitasking Food ordering Fine dining experience Blenders Customer issue escalation Management Active listening Customer support experience within hospitality industry Complaint handling Table management Food service inventory management Inventory management Cleaning - Cleaning experience (16-20 years) Basic math Bar setup Client services Google Workspace Addressing dietary restrictions in food service Food service cleaning Bar cleaning Conflict resolution Billing issue inquiries Time management Credit card payment processing Occupational safety regulation compliance Operating kitchen equipment Drink service Technical troubleshooting support Restaurant experience Beverage stirring Task prioritization Beverage building Host/hostess experience Telemarketing Microsoft Word Banquet experience Food hygiene Providing information to customers Beverage muddling Bar sanitation Bar ingredient measurement Beverage flavor balancing Bar closing procedure Phone communication Pricing Client interaction via phone calls Sales transaction processing Order entry Catering Typing Waiter Food safety Productivity software Trash removal Sales negotiation Customer support specialist experience Government agency customer support Cash register operations Microsoft Office Employee orientation Proper waste disposal Hospitality management Photography gear Writing skills Concession stand experience In-person customer service Balancing end-of-day transactions Closing sales leads Restaurant management Square

(POS) Mixology Tea service Operations management Deli counter experience Mentoring Restroom cleaning Team motivation (leadership skill) Quality control operations Beverage refills Order inquiry handling Food service carts Venue guest services Beverage sales POS systems Safety regulations Phone call management Bar safety compliance (food service) Customer returns handling Kitchen health and safety standards Salesforce Managing teams in a customer support role - Largest customer support team managed (11-15 team members) Proper food storage Cross- contamination prevention Lightspeed POS Customer support experience within telecommunications industry fast learner Guest rapport building Processing cash transactions Social media management Cocktail shakers Communication skills Food industry Customer support experience within retail industry Microsoft Teams Problem solving Menu planning Beverage pouring Computer operation Mopping Customer service Food & beverage industry - Food & beverage industry experience (16-20 years) Retail math Equipment cleaning Community engagement Training Bar supply restocking Phone customer support Bar equipment troubleshooting Pre-cooking preparation Internal employee customer service Food safety management Beverage service Dishwasher Bar Removing debris Beverage garnish preparation Computer skills Phone etiquette Social listening Beverage temperature control Food sanitation practices Food running Team management - Team management (6-15 team members) Beverage blending Cash handling - Cash handling experience (16-20 years) Guest services - Guest services experience (16-20 years) Open- mindedness Teamwork Meeting or exceeding sales goals Food service health code compliance Busser experience Retail sales Organizational skills Food service Casual dining experience Food handling Handling customer exchanges Kitchen organization Table cleanliness maintenance Bussing Food preparation Customer communication Client rapport building Crew Member Stocking Order taking Workplace health and safety regulatory compliance Phone canvassing Facebook Italian cuisine Team development OpenTable Sanitation Quality assurance within food and beverage industry Payment processing in food service Wine pairing Beer knowledge Cooking Food date marking Live chat Food service management Dishwashing Managing hospitality teams Hand hygiene Food processors Zendesk Sell Spirits experience Sales Interviewing

Languages

Bilingual - Intermediate

Spanish

English - Fluent

Certifications and Licenses

ServSafe Alcohol Certification

Responsible Beverage Service (RBS)

TIPS

ServSafe Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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